Balanced scorecard: application in the General Panarcadian Hospital of Tripolis, Greece

Koumpouros, Yiannis

doi:10.1108/09526861311319546

Cited by 24 publications

(37 citation statements)

References 18 publications

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“…= 1.147), because they agreed that the benefits of the BSC would outweigh its costs if it were implemented successfully (mean response 2.76, std.= 1.147). These results are in agreement with the studies by Giannopoulos et al (2013), Koumpouros (2013), and Kasasbeh (2018) who stated that the reasons for not applying BSC are a lack of awareness of BSC application and its role in improving performance. The results agree with the studies of Al-Zwyalif (2012), and Cheng, Dainty, and Moore (2007).…”

Section: Obstacles Faced the Bsc Application In The Egyptian Travel Asupporting

confidence: 92%

Applying a Balanced Scorecard Approach in Egyptian Travel Agencies: Opportunities and Obstacles

Ayoub¹,

Jalil²,

Elias³

2020

International Journal of Heritage, Tourism and Hospitality

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Section: Obstacles Faced the Bsc Application In The Egyptian Travel Asupporting

confidence: 92%

Applying a Balanced Scorecard Approach in Egyptian Travel Agencies: Opportunities and Obstacles

Ayoub¹,

Jalil²,

Elias³

2020

International Journal of Heritage, Tourism and Hospitality

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“…Finally, only 1 study evaluated the indicators depending on more than 1 source [41], for example; patient satisfaction was evaluated from the patient's perspective as well as the HCWs'' perspective 3.2.6 BSC generation Resulted studies used different versions of BSC. 1st generation's aspects; explanation and definition of perspectives and indicators, and how to measure each indicator was performed only in 7 papers [30,34,36,37,[40][41][42], and partially in 1 paper where only customer and patient satisfaction were explained with how they were measured [43]. Also, only 5 papers specified the source for each perspective/indicator [30,35,36,41,42], while one mentioned them partially [34].…”

Section: Data Collectionmentioning

confidence: 99%

The Impact for implementing Balanced Scorecard in Health Care Organizations: A Systematic Review

Amer

Hammoud

Khatatbeh

et al. 2021

Preprint

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AimsThis systematic review aims to assess the impact of Balanced Scorecard (BSC) implementation at Health Care Organizations (HCOs) on Health Care Workers’ (HCWs’) satisfaction, patient satisfaction, and financial performance. Up to now, no previous systematic reviews have performed a comprehensive and rigorous methodological approach to figure out the impact of BSC implementation in HCOs.MethodsThis systematic review was prepared according to PRISMA guidelines. PubMed, Embase, Cochrane, and Google Scholar databases, as well as Google search engine, were inspected to find all BSC implementations at HCOs until 20 September 2020. Then the resulted articles were screened to find the implementations which measured the impact of BSC on HCWs’ satisfaction, patient satisfaction, and financial performance. Quality assessment was performed using the Standards for Reporting Implementation Studies: (StaRI) checklist.ResultsOut of 4031 records, 20 articles were finally included for measuring one or more of the three impact types. 17 measured the impact of BSC on patient satisfaction, 7 on HCWs’ satisfaction, and 12 on financial performance. Studies with higher quality had a higher positive impact.ConclusionThis paper offers evidence to HCOs and policymakers on the benefits of implementing BSC. BSC implementations showed a positive impact on patient satisfaction and financial performance in HCOs. However, less impact was found on HCWs’ satisfaction, which should be given better consideration in future BSC implementations. High and medium-quality BSC studies were associated with higher positive impacts than low ones. BSC can be utilized as an effective tool to improve HCOs’ performance during the COVID-19 pandemic.

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“…Karra and Papadopoulos (2005)reported that BSC framework provides a roadmap of actions, policies, priorities and resources to achieve mission and strategic goals. BSC also being reported for its usefulness in decision making in highly complex and uncertain environment, and effectively underlying existing problems and identifying opportunities for improvements on time (Inamdar et al, 2002;Koumpouros, 2013;Pink et al, 2001). BSC can be used to balance the demands of internal and external stakeholders.…”

Section: Nationally Accredited Journal -Decree No 21/e/kpt/2018mentioning

confidence: 99%

Review of Public Hospital Balance Scorecard and Its Applicability to Indonesian Public Hospitals

Muhsyaf

Aoki

2018

JMM UNRAM

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Indonesia is currently adopting the Balanced Scorecard (BSC) concept for its national health development plan. This indicates that Indonesian health institutions, including hospitals, were encouraged to apply BSC as their strategic management tool. This study is aimed to fill the literature gap by reviewing the existing international experiences regarding the Balanced Scorecard implementation in hospitals and assess its applicability in Indonesian public hospitals. By using a research method called "systematic review", we study in more detail the diversity of proposed BSC for healthcare organizations described from major online-based research databases, e.g. Pubmed, EBSCOhost, Scopus, Emerald, Wiley, ScienceDirect, JSTOR, SpringerLink, and Inderscience.Most of studies on BSC adoption and implementation highlight benefits such as managerial focus improvement, capturing a balanced view of financial and non-financial performance indicators, helpful in goals congruence, useful as cultural and motivational tool, and also for catalyzing changes needed by hospitals. However, time-consuming and a need for intensive exercises were reported as major challenges in its adoption and implementation process. A gradual approach would be an appropriate for Indonesian context, with an institutional assessment of cultural readiness as an additional approach, then followed by the designing, piloting, and gradual scaling-up. Rencana pembangunan di bidang kesehatansaat ini di Indonesia mengadopsi konsep Balanced Scorecard (BSC). Hal ini mengindikasikan bahwasanya institusi-institusi kesehatan, termasuk rumah sakit, juga diharapkan untuk menerapkan konsep BSC tersebut. Studi ini bertujuan untuk mereviu penerapan BSC di rumah sakit di berbagai Negara dan menilai kelayakan penerapannya untuk rumah sakit–rumah sakit di Indonesia. Studi ini menggunakan metode systematic review, yaitu dengan mempelajari artikel-artikel penelitian terkait BSC Rumah Sakit yang dipublikasikan secara online di Pubmed, EBSCO, Emerald, Wiley, Science Direct, JSTOR, Springer Link, dan Inderscience. Studi ini menemukan bahwa manfaat dari penerapan BSC di rumah sakit antara lain meningkatkan focus dalam proses pengelolan institusi, menyeimbangkan capaian kinerja keuangan dan non-keuangan, membantu menyelaraskan tujuan, mendorong budaya kerja yang positif dan meningkatkan motivasi kerja, serta mendorong perubahan lingkungan kerja seseuai kebutuhan rumah sakit. Studi ini juga menemukan bahwasanya tantangan utama dalam penerapan BSC di rumah sakit adalah lamanya waktu yang dibutuhkan untuk proses adopsi dan penerapannya, dan membutuhkan proses percobaan (piloting) yang intensif. Bagi rumah sakit di Indonesia, BSC sebaiknya diadopsi dan diterapkan secara bertahap. Rumah sakit juga perlu melakukan penilaian kesiapan secara kelembagaan (readiness assessment) sebelum dilakukan desain, piloting, dan penerapannya secara bertahap untuk skala yang lebih luas.Keywords:balanced scorecard, systematic review, strategic management tool, management control, benchmarking

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Balanced scorecard: application in the General Panarcadian Hospital of Tripolis, Greece

Abstract: Special attention is given to the peculiarities of the Greek public health situation. The paper presents for the first time a real life example of applying BSC in the Greek public health sector.

Cited by 24 publications

References 18 publications

Applying a Balanced Scorecard Approach in Egyptian Travel Agencies: Opportunities and Obstacles

Applying a Balanced Scorecard Approach in Egyptian Travel Agencies: Opportunities and Obstacles

The Impact for implementing Balanced Scorecard in Health Care Organizations: A Systematic Review

Review of Public Hospital Balance Scorecard and Its Applicability to Indonesian Public Hospitals

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