Banding together in a festival context: Examining effects of a joint-stakeholder external service recovery

Weber, Karin; Hsu, Cheng

doi:10.1016/j.tourman.2020.104204

Cited by 9 publications

(2 citation statements)

References 61 publications

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“…First, model testing for our booth attractiveness scale did not include service recovery measures. According to service recovery issues in the event industry identified by Weber and Hsu (2021), future studies are encouraged to examine relationships between booth attractiveness and service recovery measures at trade exposition settings. Second, samples in this study were all collected in China.…”

Section: Discussionmentioning

confidence: 99%

Booth Attractiveness: Scale Development and Model Testing from a Mental Budgeting Perspective

Wang

Zhang

et al. 2022

Journal of Hospitality & Tourism Research

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Given the importance of booth attractiveness at trade expositions, this study sets out to develop a scale measuring booth attractiveness (Study 1) and to examine its effectiveness in motivating attendees’ purchasing behavior (Study 2). Study 1 includes three steps: (1) item generation through a thorough review of the literature, focus group, and comments from experts, (2) item purification with exploratory factor analysis using 122 samples, and (3) reevaluating items with confirmatory factor analysis using 129 samples. A six-dimensional scale of booth attractiveness was developed in Study 1. Based on the theory of mental budgeting, Study 2 was conducted to examine the effects of booth attractiveness on the mechanism of attendees’ purchasing behavior using 323 samples. Results of Study 2 suggest that booth attractiveness could directly motivate impulse buying or indirectly through mental budgeting. Impulse buying, then, results in post-purchase guilt and anticipated satisfaction. Meanwhile, postpurchase guilt reduces anticipated satisfaction.

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Section: Discussionmentioning

confidence: 99%

Booth Attractiveness: Scale Development and Model Testing from a Mental Budgeting Perspective

Wang

Zhang

et al. 2022

Journal of Hospitality & Tourism Research

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“…However, festival failure can also be due to external factors such as weather, legal issues and lack of political support (Getz, 2002; Getz et al ., 2010; Holmes and Ali-Knight, 2017). Weber and Hsu (2021) identify that whilst festival failure is well examined within the literature, there is a need for further research on how festival stakeholders address problems that effect festival-goers’ perceptions of the festival and indeed their behaviour at the festival. The onset of the global pandemic and forced lockdowns required festivals globally to innovate for their very survival, due to the immediate behaviour change of the public in response to government restrictions.…”

Section: Literature Reviewmentioning

confidence: 99%

Festival hiatus, resilience and innovation during COVID-19: learnings from the Edinburgh festivals

Ali‐Knight

Kerr

Stewart

et al. 2023

IJEFM

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PurposeIn this paper, the authors explore how Edinburgh's key Festivals have adapted to the COVID-19 pandemic. Their response presents the emergence of more innovative festival delivery models and a different imagining of the festival space.Design/methodology/approachThe authors use a qualitative mixed methods research design involving 13 in-depth semi-structured interviews with Edinburgh's Festival Directors and other cultural and policy stakeholders as part of a University-funded stand-alone research project. The interviews were supplemented with participant observation at festivals virtually and in-person to experience new and emerging formats of festival content delivery, adherence to Scottish Government guidelines on COVID-19 safety, and to experience attending festivals during a pandemic.FindingsThe authors present findings on how Edinburgh's Festivals have responded to Covid-19 and how they have adapted – and in some cases reimagined – their business models to survive.Originality/valueThe authors propose a new theoretical framework that establishes a model for how festivals can approach risk management within their business model, focused on the ‘3R's’ – respond, resilience and reimagine –with communication and support being central to this framework.

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Understanding employee digital learning engagement and innovative work behavior in hospitality sectors: A machine learning based multistage approach

Shang,

Wu,

2025

International Journal of Hospitality Management

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Banding together in a festival context: Examining effects of a joint-stakeholder external service recovery

Cited by 9 publications

References 61 publications

Booth Attractiveness: Scale Development and Model Testing from a Mental Budgeting Perspective

Booth Attractiveness: Scale Development and Model Testing from a Mental Budgeting Perspective

Festival hiatus, resilience and innovation during COVID-19: learnings from the Edinburgh festivals

Understanding employee digital learning engagement and innovative work behavior in hospitality sectors: A machine learning based multistage approach

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