Bank Accounts for the Unbanked: Evidence from a Big Bang Experiment

Chopra, Yakshup; Prabhala, Nagpurnanand; Tantri, Prasanna L.

doi:10.2139/ssrn.2919091

Cited by 20 publications

(9 citation statements)

References 36 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Reinforcing TSR suggests that service providers ought to be held responsible for their influence on different groups within a society, such as the poor, who are worthy of being served appropriately by those service firms (Fisk et al, 2016). Supply side interventions could help people lacking access to basic bank accounts to join the formal financial system (Chopra et al, 2017). TSR focuses on mitigating consumer vulnerability and increasing consumer agency (Corus & Saatcioglu, 2015).…”

Section: 3tsr and The Unbanked Consumersmentioning

confidence: 99%

“…Therefore, to enforce distributive justice for the poor, the regulators in respective countries could consider making it mandatory for commercial banks to open at least 50% of new bank branches in unserved or underserved rural areas. Moreover, due to widespread illiteracy in developing countries, the poor generally lack adequate knowledge about the benefits of opening a bank account (Chopra, et al, 2017). Thus, the banks regulator and NGOs promoting financial inclusion could launch educational programmes to enhance basic financial knowledge amongst low-income consumers in various developing countries in order to improve their financial inclusion.…”

Section: Public Policy Implicationsmentioning

confidence: 99%

“…TSR highlights the importance of research in the realm of financial services for the well-being of poor (Anderson et al, 2013). Over two billion world's poor population is unbanked (Chopra, Prabhala & Tantri, 2017) and their financial exclusion imposes considerable costs on them (Solo, 2008). Hitherto, a little research is conducted on lowincome consumers of financial services within TSR stream but service scholars' unique understanding about service processes can lead to research contributions and endeavours to uplift their well-being (Anderson et al, 2013).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Banks’ unfairness and the vulnerability of low-income unbanked consumers

Kamran

Uusitalo

2018

The Service Industries Journal

View full text Add to dashboard Cite

This paper's objective was to explore low-income unbanked consumers' perceptions of bank fairness and the way these perceptions were linked to consumer experiences of vulnerability.Qualitative data were used to analyse low-income consumers' perceptions about banks' services and communications. The study finds that although consumers' financial inclusion is partially hindered by their personal circumstances, the perceived unfair treatment by banks has an even more negative impact on their financial inclusion. Low-income unbanked individuals report banks avoiding them, discriminating against them and impeding their financial inclusion. Banks' perceived unfairness towards low-income consumers leads those consumers to experience vulnerability in numerous ways. Finally, we provide public policy implications for low-income consumers' well-being and financial inclusion and to assist them in mitigating their vulnerability. ,

show abstract

Section: 3tsr and The Unbanked Consumersmentioning

confidence: 99%

Section: Public Policy Implicationsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Banks’ unfairness and the vulnerability of low-income unbanked consumers

Kamran

Uusitalo

2018

The Service Industries Journal

View full text Add to dashboard Cite

show abstract

“…For additional information on the government roll-out of JDY accounts seeChopra, Prabhala, and Tantri (2017).…”

mentioning

confidence: 99%

Making It Easier to Apply for a Bank Account: A Study of the Indian Market

Demirgüç-Kunt¹,

Klapper²,

Ansar³

et al. 2017

Policy Research Working Papers

View full text Add to dashboard Cite

The Policy Research Working Paper Series disseminates the findings of work in progress to encourage the exchange of ideas about development issues. An objective of the series is to get the findings out quickly, even if the presentations are less than fully polished. The papers carry the names of the authors and should be cited accordingly. The findings, interpretations, and conclusions expressed in this paper are entirely those of the authors. They do not necessarily represent the views of the International Bank for Reconstruction and Development/World Bank and its affiliated organizations, or those of the Executive Directors of the World Bank or the governments they represent.

show abstract

“…Consumer credit excluding agriculture is INR 13.9 trillion, or 17.63% of total bank credit, and is growing rapidly at 15.8% per year. 11 Between 2015 and 2016, the aggregate number of borrowers increased by 18.6% and is likely to grow even more significantly as India remedies the high level of financial exclusion (Demirguc-Kunt, Klapper, Singer, and van Oudhusen, 2015) through its "PMJDY" program that has brought in more than 300 million individuals into the banking system between 2014 and 2016 (Agarwal, Alok, Ghosh, Ghosh, and Seru, 2017;Chopra, Prabhala, and Tantri, 2017).…”

Section: E Growth In India's Consumer Lending Marketmentioning

confidence: 99%