Bankers' Communication Know-how: An Analysis from Commercial Banks of Kathmandu valley

Abstract

Background: In the modern era, communication has changed the way of working styles, banking sectors are practicing banking communication in order to make work easier, faster, comfortable and accurate. Banking communication plays the role of mediator in between bank, customer, government, shareholder, suppliers, client, board of directors and employees which strengthen connection between them. Therefore, banker's experience on banking communication enhances banking system, employee's behavior and core banking service facilities management.
 Objective: This study analyses socio demographic, financial service management, human resource management, corporate influence, organizational regulator, communication culture, responsiveness, organizational culture, e-banking service facilities, organizational functioning and communication encounters.
 Methodology: This study is based on exploratory research design showing causal relationship between latent and observed variables. The research prepares systematic questionnaire to interview respondents where 355 employees are interviewed by using purposive sampling technique. The result is based on descriptive analysis and Awareness Index.
 Results: The Employees Awareness Index depicts 12% of employees are inadequately aware about banking communication followed by 46% of employees are moderately aware and 37% of employees are adequately aware about banking communication.
 Conclusion: This study revealed that, in order to improve banking system, the bank should focus on financial service management and organizational regulator. For smooth control on employee's behavior bank should concentrate on communication culture, responsiveness and organizational culture. Similarly, core banking service facilities management should overview on e-banking service facilities.
 Originality: This paper is original and not published anywhere else.

Employees Perception on Gender diversity on banking performance in Kathmandu valley

“…There are many financial institutions but we selected only 27 commercial banks in Nepal. The Kathmandu valley was a suitable area for research because it has a the largest population of in Nepal and the majority of banks headquarters and branches are located in the valley [14]. As highlighted before the study was conducted in the Kathmandu valley of Nepal.…”

Identifying Managerial Awareness Level on Negotiation and Conflict Resolution in Nepalese Banking Sectors: Descriptive Cross-sectional Analysis

“…These strategies are: integrating, competing, avoiding, compromising, and accommodating. Nepal still has to reach the level of maturity and articulation on the scope of the negotiation (Paudel et al, 2020;Parajuli et al, 2020;Shrestha et al, 2020;Paudel et al, 2021;Paudel & Devkota, 2022). With so many new developments in trade and commerce, fierce competition, and very little knowledge of the subject, one can only imagine what our negotiators are going to do.…”

“…Good communication skills should be given high priority in Nepalese organizations (Paudel et al, 2020). Effective communication skills can encourage more effective business practices and enable people within the company to communicate easily with each other (Parajuli et al, 2020;Shrestha et al, 2020). Thus, though several separate studies have been conducted in the areas of conflict, negotiation, and communication in the Nepalese market the study of the managerial role in conflict management and negotiation in the banking sector of Nepal is a noble area in Nepal.…”

Promoting Effective Managerial Communication on Banking Sector in Kathmandu Valley: Cross Sectional Analysis

“…Thus, to establish effective communication, the manager has to channel the receiver what they mean to communicate in a precise, simple and direct way. Also, Shrestha et al (2020) revealed that only 37% employees of banks are adequately aware about banking communication thus, banks should implement effective strategy which could enhance employees' awareness on banking communication in context of Nepal.…”