Barriers and challenges in the practice of multicultural counselling in Malaysia: A qualitative interview study

Jaladin, Rafidah Aga Mohd

doi:10.1080/09515070.2013.793046

Cited by 13 publications

(12 citation statements)

References 22 publications

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“…This article reports on a national survey study aimed at exploring the nature and extent of perceived MCC of professional counselors in Malaysia. This is in line with the current need for more multiculturally competent counselors in the Malaysian counseling profession (Aga Mohd Jaladin, ; See & Ng, ).…”

supporting

confidence: 78%

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Perceived Multicultural Counseling Competence of Malaysian Counselors: An Exploratory Study

Jaladin

2017

J Multicult Couns & Deve

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This study investigated the nature and extent of perceived multicultural counseling competence (MCC) of 508 professional counselors in Malaysia using a national survey approach. Differences in counselors' perceived MCC pertaining to gender, ethnicity, highest education, and multicultural training were examined. Results revealed 5 factors as constituents of MCC and significant differences in perceived MCCs due to ethnicity, highest education, and participation in multicultural training. Implications for future research, counselor education, and counseling practice are discussed. Este estudio investigó la naturaleza y la extensión de la competencia en consejería multicultural (MCC, por sus siglas en inglés) percibida de 508 consejeros profesionales en Malasia usando un enfoque de encuesta nacional. Se examinaron las diferencias en la MCC percibida de los consejeros respecto a sexo, etnicidad, nivel máximo de educación y capacitación multicultural. Los resultados revelaron 5 factores constituyentes de MCC y diferencias significativas en las MCC debido a etnicidad, nivel máximo de educación y participación en capacitación multicultural. Se discuten las implicaciones para investigaciones futuras, educación de consejeros y práctica de la consejería.

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confidence: 78%

“…A limited number of relevant MCC surveys were found in Australia (Pelling, ), Britain (Glockshuber, ), and New Zealand (Selvarajah, ). There have also been MCC studies that used a dyadic approach (Dillon et al, ; Voon & Aga Mohd Jaladin, ).…”

Section: Counselors' Multicultural Competencementioning

confidence: 99%

Perceived Multicultural Counseling Competence of Malaysian Counselors: An Exploratory Study

Jaladin

2017

J Multicult Couns & Deve

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“…In Thailand, studies conducted to date have mostly been observational and not specific to the multicultural aspect of health services for migrant population at the institutional and system level [11][12][13]. In Malaysia, one paper examines the multicultural counselling experience in the domestic population [14]. Further research is needed to inform the design of culturally competent health systems in the Southeast Asia/LMIC context.…”

Section: Introductionmentioning

confidence: 99%

Moving towards culturally competent health systems for migrants? Applying systems thinking in a qualitative study in Malaysia and Thailand

et al. 2020

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Background Cultural competency describes interventions that aim to improve accessibility and effectiveness of health services for people from ethnic minority backgrounds. Interventions include interpreter services, migrant peer educators and health worker training to provide culturally competent care. Very few studies have focussed on cultural competency for migrant service use in Low-and Middle-Income Countries (LMIC). Migrants and refugees in Thailand and Malaysia report difficulties in accessing health systems and discrimination by service providers. In this paper we describe stakeholder perceptions of migrants' and health workers' language and cultural competency, and how this affects migrant workers' health, especially in Malaysia where an interpreter system has not yet been formalised. Method We conducted in-depth interviews with stakeholders in Malaysia (N = 44) and Thailand (N = 50), alongside policy document review in both countries. Data were analysed thematically. Results informed development of Systems Thinking diagrams hypothesizing potential intervention points to improve cultural competency, namely via addressing language barriers. Results Language ability was a core tenet of cultural competency as described by participants in both countries. Malay was perceived to be an easy language that migrants could learn quickly, with perceived proficiency differing by source country and length of stay in Malaysia. Language barriers were a source of frustration for both migrants and health workers, which compounded communication of complex conditions including mental health as well as obtaining informed consent from migrant patients. Health workers in Malaysia used

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“…This element highlights the uniqueness and diversity of the country. At the same time, it is also a challenge for counsellors, especially because most Malaysian counsellors are Malay Muslims (Aga Mohd Jaladin, 2013). Here, Malaysian counsellors are exposed to clients with various cultural backgrounds, which indirectly becomes a barrier to the counsellors themselves.…”

Section: Introductionmentioning

confidence: 99%

“…Therefore, clients are reluctant to talk about these issues during counselling sessions. Consequently, Malaysian counsellors facing these challenging circumstances must have high levels of multicultural counselling competence to prevent personal biases towards certain individuals (Aga Mohd Jaladin, 2013; Sue, Arredondo, & McDavis, 1992).…”

Section: Introductionmentioning

confidence: 99%

Development of a continuous professional development training module based on multicultural counselling competency for professional counsellors in Malaysia

Jaladin

Amit

Anuar³

et al. 2019

Journal of Adult and Continuing Education

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The aim of this study was to develop a continuous professional development training module based on multicultural counselling competency for professional counsellors in Malaysia. The research methodology comprised three phases: (i) training need assessment using survey method, (ii) module design and development and (iii) module evaluation using an experimental design. First, the Multicultural Counselling Competency Survey-Malaysian Counsellor Edition questionnaire was used to collect data from 116 professional counsellors from various work settings. The results clearly indicated the need for continuous professional development training to enhance counsellors’ multicultural counselling competency. The development of the training module adopted Sidek’s model, a Malaysian-based framework for module development. The developed training module was then evaluated for its effectiveness through analysing its content validity and reliability. Results revealed that the training module scored high content validity value of 77.2% (0.77) and satisfactory reliability level (alpha Cronbach’s coefficient value of 0.75). The overall findings of the present research imply that the continuous professional development training module is necessary for enhancing multicultural counselling competency of Malaysian professional counsellors.

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Barriers and challenges in the practice of multicultural counselling in Malaysia: A qualitative interview study

Cited by 13 publications

References 22 publications

Perceived Multicultural Counseling Competence of Malaysian Counselors: An Exploratory Study

Perceived Multicultural Counseling Competence of Malaysian Counselors: An Exploratory Study

Moving towards culturally competent health systems for migrants? Applying systems thinking in a qualitative study in Malaysia and Thailand

Development of a continuous professional development training module based on multicultural counselling competency for professional counsellors in Malaysia

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