Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models

Dain, Marie-Anne Le; Benhayoun, Lamiae; Matthews, Judy; Liard, Marine

doi:10.1007/s11628-023-00520-4

Cited by 31 publications

(11 citation statements)

References 118 publications

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“…The SVM model, which we applied compared to the other works, proves how effective it is in extracting the sentiment structures that are complex. Previous works often took the aid of manual sentiment analysis or the basic sentiment lexicons which ultimately left behind the accuracy lacking and the granularity stagnant [28]. At the same time our solution is based on machine learning technology that lets to analyze big amounts of unstructured data, thus providing more insight into employees' attitudes.…”

Section: Comparison With Related Workmentioning

confidence: 99%

Role of IOT and Blockchain Technology in the growth of digital HRM transformation as a function of Management

Dr. M. Maheswari,

Dr. Pramod Kumar

2024

jier

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This study explores integrated IoT and Blockchain (BCT) technologies in the digital Human Resource Management (HRM) process, identifying the managerial phenomena. Using advanced algorithms like K-Means clustering, Random Forest predictive modeling, and Support Vector Machine sentiment analysis, the study convincingly shows that these technologies contribute to the optimization of HR management by picking the best method to use. The outcomes of the study reflect the successful segmentation of employees into clusters having strategies developed with the individual's specific needs in mind. The existing predictive models of the HRM strategies show an overall high accuracy level ranging from 86% to 92% precision. Sentiment analysis shows that the majority of the input from the employees (70%) is positive, which indicates their high job satisfaction. Also, the implementation of Blockchain technology ensures the security and reliability of the data, with a transaction rate of 200 transactions per second and an average block size of 2 MB. This demonstrates the ability of IoT and Blockchain technology to transform HRM practices which will aid in making decisions based on the available data, enhancing employees’ engagement, and ensuring the set of regulations is obeyed.

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Section: Comparison With Related Workmentioning

confidence: 99%

Role of IOT and Blockchain Technology in the growth of digital HRM transformation as a function of Management

Dr. M. Maheswari,

Dr. Pramod Kumar

2024

jier

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“…Interestingly, the literature shows that SMEs are not convinced about the potential to achieve improved performance, mostly due to their belief that PSS comes with market, customer and financial uncertainty (Hern andez, 2019). Thus, many SMEs do not intend to implement product and service re-designs as they often mean changing business models, making investments and rearranging resources, activities seen as risk-taking (Bl€ umel et al, 2022;Le-Dain et al, 2023;Rizos et al, 2016). Furthermore, in SMEs, the propensity for PSS design is significantly shaped by the firm owners as they often take the lead in initiating such activities within the firm (e.g.…”

Section: Productservice Systemsmentioning

confidence: 99%

“…The literature review encompasses studies on how digitalisation may enable companies to expand customer value propositions and improve customer engagement and satisfaction (Coreynen et al, 2017). The literature points out that digital tools may be used to enable the collection and analysis of product usage, customer behaviour and service interactions (Coreynen et al, 2017;Le-Dain et al, 2023). The collected data may provide insights that can facilitate personalised service offerings, creating a more tailored and satisfying customer experience (Rapaccini et al, 2023;Tseng et al, 2023).…”

Section: 24mentioning

confidence: 99%

Design of product-service systems in SMEs: a review of current research and suggestions for future directions

Åkesson,

Sundström,

Johansson

et al. 2024

JMTM

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PurposeDespite increasing focus among scholars and practitioners on the design of product-service systems (PSS), there exists no compilation of current knowledge on the role played by small and medium-sized enterprises (SMEs) in designing such systems. Thus, this paper sets out to identify and organise the existing research and suggest questions for future research.Design/methodology/approachA systematic literature review was performed to identify and provide in-depth details on key themes in the literature addressing the design of PSS in SMEs.FindingsThis paper identifies five themes in the literature on the design of PSS in SMEs: motives, challenges, SME characteristics, methods and digitalisation. The themes are interrelated, and SME characteristics seem to be at the core as they are related to all the other themes. Gaps in the current knowledge are identified, and questions for future research are suggested.Originality/valueThe suggestions for future research provide a starting point for expanding the research on PSS design and devising practical support for SMEs.

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“…Digital technology not only changes the strategy and structure of the firm, but also affects partners, customers, and more generally the firm's ecosystem network (Chamboko-Mpotaringa et al, 2023;Zhao et al, 2023). Lall et al (2017) highlighted the weak ability of SMEs to make the right strategic technology investment decisions because they focus more on day-to-day operations and omit the long-term vision (Marcon et al, 2019;Le-Dain et al, 2023). This is a management barrier when the time spent on strategic vision planning is insufficient.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Perception of the Necessity of Digital Innovations Application as an Element of Health Protection and Sustainable Hospitality Sector Future

Matušíková¹,

Vargová²,

LUKÁČ³

et al. 2023

GTG

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Hospitality, which suffered a huge blow during the Covid-19 period and had to adapt its operation to pandemic measures, heads for its recovery. Innovation is one of the ways to get out of an unfavourable situation having in mind that health risks can represent a significant factor affecting participation in tourism. The paper specifies the perception of the necessity of digital innovations application as health protection factor and sustainable mean of hospitality sector development. It shows how of tourism participant in domestic condition of Slovak republic perceive the need of their application to hospitality services. Through the questionnaire method it examined opinion of domestic visitors in hospitality and its direction towards the digitization of services in this sphere, and subsequently tested by Mann-Whitney and Kruskall-Wallis tests. The results show that Slovak tourists treat digital innovation in hospitality services as the ones, that are a necessary part of tourism services portfolio. Their specifics can also be defined in terms of health protection. They can act as an element of health protection by eliminating contact among individual tourism participants. At the same time, they also perceive them as a means that tends to keep the hospitality industry alive even in the post-pandemic period.

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Barriers and opportunities of digital servitization for SMEs: the effect of smart Product-Service System business models

Cited by 31 publications

References 118 publications

Role of IOT and Blockchain Technology in the growth of digital HRM transformation as a function of Management

Role of IOT and Blockchain Technology in the growth of digital HRM transformation as a function of Management

Design of product-service systems in SMEs: a review of current research and suggestions for future directions

Perception of the Necessity of Digital Innovations Application as an Element of Health Protection and Sustainable Hospitality Sector Future

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