“…The design of the health system, including opening hours and location of facilities 14,[16][17][18]23 The complexity of health systems 14,24 The lack of health-care providers from CALD communities 16,18,22,24 Attitudes of health-care providers [15][16][17][18] Cost of services [16][17][18][19][20]23 Physical access to services or transport, relating to geographical location of services 14,17,19,22 Language, including English-language ability and knowledge of medical terminology 14,15,[17][18][19][20][21][22] Cultural barriers, including lifestyle, fear of discrimination, different perceptions of health 14,16,[18][19][20][21][22] Health literacy, including unfamiliarity with health systems and lack of information 17,[20][21][22][23][24] Lack of trust…”