Consumer satisfaction in small and medium-sized businesses in India is examined in this research as it relates to Enterprise Resource Planning (ERP) systems. The study's overarching goal is to enhance ERP system optimisation for both users and the company's bottom line by determining what aspects of the system influence customers' happiness. System quality (SQ), Information quality (IQ), service quality (SEQ), and perceived utility (PU) are the four hypotheses that are tested in this study to see which one correlates with customer pleasure. Four hundred people from five different small firms in India filled out questionnaires for the research. The participants all had a minimum of one year of experience with enterprise resource planning (ERP) software. The hypothesis is tested and the data obtained from the surveys are analysed using multiple regression analysis. The results showed a statistically significant positive relationship between customer satisfaction, systems quality, and perceived usefulness but no causal relationship with information quality.