Barriers to Information Management

Evgeniou, Theodoros; Cartwright, Phillip A.

doi:10.1016/j.emj.2005.04.007

Cited by 32 publications

(14 citation statements)

References 2 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Information intelligent organizations use their rapid increasing information assets successfully (Evgeniou & Cartwright, 2005). Nevertheless, managers and decision makers tend to only look for information that simply confirms existing beliefs and often disregard all other information (for other barriers to information management see Evgeniou & Cartwright, 2005). For instance, the aspect of time as part of customer satisfaction is often regarded as important in many service situations (for a review see Durrande-Moreau, 1999).…”

Section: Introductionmentioning

confidence: 99%

Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers

Garcia¹,

Archer²,

Moradi³

et al. 2012

PSYCH

View full text Add to dashboard Cite

The aim was to investigate customers' satisfaction with telephone waiting time using data collected among 3013 customers who were asked for their waiting time satisfaction, information satisfaction, and service satisfaction. The actual queue time was also measured and played a significant but small role on time satisfaction. In order to keep customers satisfied with waiting time, a successful model is an informative satisfactory answer and top of the line service, even when queue times are large. Nevertheless, the model was less useful to predict non satisfied customers. This specific information needs to be integrated when organizations assess customers' time satisfaction.

show abstract

Section: Introductionmentioning

confidence: 99%

Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers

Garcia¹,

Archer²,

Moradi³

et al. 2012

PSYCH

View full text Add to dashboard Cite

show abstract

“…E onde obtê-la? De acordo com Evgeniou e Cartwright (Evgeniou & Cartwright, 2005), a empresa inteligente do ponto de vista da informação, possui habilidade para procurar, organizar, analisar e fazer uso de informações para tomada de decisões.…”

Section: Preparação Do Estudounclassified

Proposta De Sistema De Informação Para a Disseminação Da Informação Num Sistema De Gestão Integrado Qas

Lança

Brito

2017

Atas Da 17ª Conferência Da Associação Portuguesa De Sistemas De Informação

View full text Add to dashboard Cite

ResumoO presente artigo propõe um sistema de informação para uma empresa mineira capaz de dar resposta às necessidades de divulgação da informação de um Sistema de Gestão Integrado Qualidade, Ambiente e Segurança (SGI QAS). Pretende-se que seja uma ferramenta imprescindível para qualquer organização e que ambicione a sua melhoria contínua.No desenvolvimento da proposta foi tida em conta a opinião dos futuros utilizadores e gestores do sistema, de forma a dar uma resposta objetiva às dificuldades identificadas na partilha da informação do SGI QAS da empresa em estudo e, ao mesmo tempo, que reflita a realidade da empresa. A proposta é composta pelos requisitos do sistema e por dois documentos: um "Procedimento para Gestão do Sistema" e um "Manual de Utilizador". Nestes documentos são definidas as responsabilidades, regras de utilização, acessos e funcionalidades do sistema proposto, o que facilitará a aceitação do mesmo no dia-a-dia de trabalho da empresa.Palavras-chave: Sistema de gestão integrado QAS; sistema de informação; requisitos. Abstract This paper proposes an information system for drilling and mining company in order to promote information dissemination for an Integrated Management Systems QHSE. It is intended to be an essential tool for any organization that has implemented an Integrated Management System and that ambition for its continuous improvement.The opinion of the future users and managers of the platform was taken into account in order to provide an objective response to the difficulties identified in disseminate SGI QAS information and, at the same time, to reflect the reality of the company. The proposal consists of a list of requirements and two documents: a Platform ManagementProcedure and a User Manual. These documents define responsibilities, usage rules, access and information system functionalities, which will facilitate the acceptance of the system into the day-to-day work of the organization.

show abstract

“…According to her, information management failures are social, rather than technological in nature, which makes the governance of Information Assets difficult. Evgeniou and Cartwright (2005) identified three categories of barriers to the effective deployment of Information Assets, namely, behavioural, process, and organisational barriers. Hong, Suh, & Koo (2011) also refer to the key challenge of encouraging knowledge sharing, as knowledge is becoming increasingly important for gaining competitive advantage.…”

Section: Barriers To Iammentioning

confidence: 99%

Barriers to the Effective Deployment of Information Assets: An Executive Management Perspective

Evans

Price²

2012

IJIKM

View full text Add to dashboard Cite

In the knowledge-based economy the wealth-creating capacity of organisations is no longer based on tangible assets such as buildings, equipment, and vehicles alone. Intangible assets are key contributors to securing sustainable competitive advantage. It is therefore critically important that intangible Information Assets (IA) such as data, documents, content on web sites, and knowledge are understood and well managed. The sound management of these assets allows an organisation to run faster and better, resulting in products and services that are of a higher quality at a lower cost with the benefits of reduced risk, improved competitive position, and higher return on investment. The initial stage of this research found that executive level managers acknowledge the existence and importance of Information Assets in their organisations, but that hardly any mechanisms are in place for the management and governance of these valuable assets. This paper discusses the reasons for this situation by referring to barriers such as lack of awareness and justification, ineffective management, leadership, and governance, as well as inadequate systems and practices. Without understanding these barriers, it is impossible to improve the management of these crucial assets and thus reduce risk, improve competitive position, and increase return on investment.

show abstract

Barriers to Information Management

Cited by 32 publications

References 2 publications

Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers

Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers

Proposta De Sistema De Informação Para a Disseminação Da Informação Num Sistema De Gestão Integrado Qas

Barriers to the Effective Deployment of Information Assets: An Executive Management Perspective

Contact Info

Product

Resources

About