Barriers to Intra-Aircraft Communication and Safety: The Perspective of the Flight Attendants

Ford, Jane; Henderson, Robert; O’Hare, Dermot

doi:10.1080/10508414.2013.834167

Cited by 9 publications

(6 citation statements)

References 14 publications

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“…Academic literature on flight attendants (see Table 1) addresses a number of different issues, such as their contribution to airline service quality, performance and customer satisfaction (e.g., Kockelke 2008;Karatepe and Vatankhah 2014;Choi et al 2020), their role in airline safety (e.g., Ford et al 2013;Kao et al 2009;Ji et al 2019;Vatankhah 2021) or approaches to airline crew scheduling (e.g., Wen et al 2021), which can also consider individual e.g., language) skills of flight attendants (Doerner et al 2002).…”

Section: (Competencies Of) Flight Attendantsmentioning

confidence: 99%

Future Skills of Flight Attendants in Times of COVID-19-Related Job Uncertainty—The Case of Germany

Bremer

Maertens

2021

Administrative Sciences

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“Future skills” increase employees’ prospects in the labor market, particularly in dynamic times, such as the current COVID-19 pandemic. (Not only) in Germany, flight attendants represent an occupational group without state-recognized vocational occupation who are particularly affected by the pandemic due to serious and long-lasting declines in air transport volumes. Therefore, it is reasonable to assume that the future skills of flight attendants play an important role when applying for jobs in other industries. An empirical survey (n = 273) from April 2021 indicates that German-speaking flight attendants possess some of the future skills most frequently identified in key studies on future competencies, as well as extensive language skills, but have deficits in “working with computer systems” and “programming”. Pro-active training of employees in future skills, especially in crisis-prone professions, could facilitate future transitions into new professional fields.

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Section: (Competencies Of) Flight Attendantsmentioning

confidence: 99%

Future Skills of Flight Attendants in Times of COVID-19-Related Job Uncertainty—The Case of Germany

Bremer

Maertens

2021

Administrative Sciences

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“…Manipulating space in this way is not, however, unique to healthcare. In aviation, there is a strong demarcation between the flight deck and the aircraft cabin, where rules about who can enter the flight deck and when, serve to maintain control and status [61,62].…”

Section: Clear Non-negotiable Boundariesmentioning

confidence: 99%

A mobile methods pilot study of surgical spaces: ‘fit for purpose? Organisational productivity and workforce wellbeing in workspaces in hospital’ (FLOURISH)

Rapport

Francis-Auton

Cartmill

et al. 2020

BMC Health Serv Res

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Background: Good workspace design is key to the quality of work, safety, and wellbeing for workers, yet we lack vital knowledge about optimal hospital design to meet healthcare workforce needs. This study used novel mobile methods to examine the concept of Work-as-Done and the effect of workspace-use on healthcare professional practice, productivity, health and safety in an Australian university hospital. Methods: This pilot study took place in one gastroenterological surgical unit between 2018 and 2019. Data collection involved 50 h of observations and informal conversations, followed by interpretation of five architectural plans and 45 photographs. Fieldnotes were thematically analysed and corroborated by analysis of visual data using a predefined taxonomy.Results: Six themes were identified, revealing spaces that both support and hinder Work-as-Done. Fit-for-purpose spaces facilitated effective communication between staff, patients and families, conferred relative comfort and privacy, and supported effective teamwork. Unfit-for-purpose spaces were characterised by disruptions to work practices, disharmony among team members, and physical discomfort for staff. Staff employed workarounds to manage unfit-for-purpose spaces. Conclusion: The results identified negative impacts of negotiating unfit-for-purpose workspaces on the work and wellbeing of staff. While the use of workarounds and adaptations enable staff to maintain everyday working practices, they can also lead to unexpected consequences. Results indicated the need to identify and support fitfor-purpose spaces and minimize the detrimental qualities of unfit-for-purpose spaces. This study showed that mobile methods were suitable for examining Work-as-Done in a fast-moving, adaptive hospital setting.

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“…Such as regulating the inquiry and advice language, stipulating the standard language when in danger, etc. [10].…”

Section: B Adhere To Standard Operating Proceduresmentioning

confidence: 99%

Culture's Influence on Cockpit Communication

Zhu¹,

Ma²

2015

Proceedings of the International Conference on Management, Computer and Education Informatization

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Culture is one of the important factors that affect communication and cockpit resource management (CRM). The paper presents two main theories of cultural studies, respectively is Edward T Hall's high-context culture and low-context culture and Hofstede's cultural dimensions, and then analyzes the culture's influence factors of communication from the two theories. This paper studies the characteristics of Chinese culture and compares the cultural differences between east and west, and then analyzes the main communication characteristics of Chinese pilots in the cockpit from the following four aspects: harmony, relationship, face and power. Finally, from the perspective of culture, the corresponding suggestions to reduce the effects of culture on communication of the cockpit are given. Related research is of great significance to improve flight safety.

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Barriers to Intra-Aircraft Communication and Safety: The Perspective of the Flight Attendants

Cited by 9 publications

References 14 publications

Future Skills of Flight Attendants in Times of COVID-19-Related Job Uncertainty—The Case of Germany

Future Skills of Flight Attendants in Times of COVID-19-Related Job Uncertainty—The Case of Germany

A mobile methods pilot study of surgical spaces: ‘fit for purpose? Organisational productivity and workforce wellbeing in workspaces in hospital’ (FLOURISH)

Culture's Influence on Cockpit Communication

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