Barriers to the Introduction of Artificial Intelligence to Support Communication Experts in Media and the Public Sector to Combat Fake News and Misinformation

Seböck, Walter; Biron, Bettina; Lampoltshammer, Thomas J.

doi:10.1007/978-3-031-41617-0_5

Cited by 1 publication

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References 47 publications

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“…The above is well-illustrated by the early applications of generative AI in the public sector which have shown its potential to transform e-government services (Strauss, 2023;Valle-Cruz & García-Contreras, 2023). However, along the way to a successful application, data privacy is a key issue, as these technologies often handle sensitive information (Seböck et al, 2023). Measures must be taken to ensure data is used responsibly and securely; on the other hand, algorithmic bias is another serious concern (Wirtz et al, 2021;Wirtz et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

E-Government in Nigeria: Can Generative AI Serve as a Tool for Civic Engagement?

Abdulkareem

2024

PGAF

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This paper examines the potential for using generative artificial intelligence (AI) to boost civic participation in Nigeria’s developing e-government ecosystem. Emerging generative technologies like ChatGPT demonstrate intriguing capabilities to make governance more interactive and engaging through conversational interfaces. Thoughtfully implemented AI tools could increase access and understanding of e-government, particularly for underserved groups. However, risks around bias, privacy, security and capability limitations pose challenges for public sector applications. Additionally, Nigeria’s substantial digital divides and defective trust in government institutions hamper e-government participation currently. This paper analyses opportunities and limitations for applying generative AI to advance civic engagement given Nigeria’s unique socio-cultural context. Findings suggest that while AI holds promise, targeted strategies focused on inclusion, accessibility, education and institutional legitimacy building are critical to realise benefits. Cautious optimism, human-centric design and responsible governance frameworks are needed to employ generative systems successfully. If challenges are addressed, AI could open innovative possibilities for energising civic participation. But further research and controlled pilot applications are required to determine optimal implementation.

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Section: Introductionmentioning

confidence: 99%

E-Government in Nigeria: Can Generative AI Serve as a Tool for Civic Engagement?

Abdulkareem

2024

PGAF

View full text Add to dashboard Cite

show abstract

Barriers to the Introduction of Artificial Intelligence to Support Communication Experts in Media and the Public Sector to Combat Fake News and Misinformation

Cited by 1 publication

References 47 publications

E-Government in Nigeria: Can Generative AI Serve as a Tool for Civic Engagement?

E-Government in Nigeria: Can Generative AI Serve as a Tool for Civic Engagement?

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