Barriers to the Use of Electronic Government as Perceived by Citizens at the Municipal Level in México

López-Sisniega, Carlos Luis; Díez, María del Carmen Gutiérrez; Vota, Ana María de Guadalupe Arras; Bordas-Beltrán, José Luis

doi:10.17722/ijme.v7i3.274

Cited by 3 publications

(3 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…This implies that people's trust in the democratic system will influence their participation in e-democracy. This finding is consistent with the research findings of Bélanger & Carter (2008) and Lopez-Sisniega (2009). Detlor, Hupfer, Ruhi and Zhao (2009) investigation of the use of community municipal portal in Ontario also found that there is a greater level of trust in the government than the Internet.…”

Section: Hypothesis Testingsupporting

confidence: 85%

The Influence of Trust and Risk on Intention to Use E-Democracy in Nigeria

Ayo¹,

Mbarika²,

Oni³

2015

MJSS

View full text Add to dashboard Cite

show abstract

Section: Hypothesis Testingsupporting

confidence: 85%

The Influence of Trust and Risk on Intention to Use E-Democracy in Nigeria

Ayo¹,

Mbarika²,

Oni³

2015

MJSS

View full text Add to dashboard Cite

show abstract

“…Coulter and Coulter (2002) define trust as a complete set of beliefs kept in mind by an online Consumer relating certain peculiar qualities of the e‐supplier along with a future possible behavior of the e‐supplier. However, government leaders should make public the personal data handling regulations and policies in effect in their agencies and implement an audit process that ensures the implementation of those regulations and procedures and the transparent management of e‐Government transactions to enhance trust construct (Lopez, 2009). Caroline (2014) states that trust represents the level of trustworthiness and confidence citizens have regarding e‐services.…”

Section: Research Model and Hypotheses Developmentmentioning

confidence: 99%

The impact of e‐government services on customer satisfaction in the private sector: A case study of the Kingdom of Bahrain (SIJILAT), an online commercial registration

Alkaabi

2023

E J Info Sys Dev Countries

View full text Add to dashboard Cite

Countless e‐government program initiatives have been introduced to profit each section of society in the Kingdom of Bahrain: citizens, residents, government entities, and workers' business ventures. It is getting more important to have e‐Government systems to supply services to businesses that use them (e‐G2B). To improve the Kingdom's national economy, the Information and Government Authority (IGA) has launched a virtual one‐stop solution available through multiple channels offering a unified service where citizens and Commercial Registration holders can use a single streamlined form to apply, renew or terminate multiple licenses concurrently; this is the Business License Information System (SIJILAT). This study aims to assess Bahraini customers' satisfaction with the SIJILAT service. A quantitative method is followed with a questionnaire to gather data; six factors: accessibility, information, security, reliability, trust, and perceived ease of use found to effectively affect service quality, and, in which it affects positively and enhances customer satisfaction. The theoretical contribution of this research will enhance the theoretical literature and knowledge related to its topic. The current research will contribute to the few studies conducted in Bahrain and the Middle East on e‐government and customer satisfaction with these services. A key outcome of the research will be the ability of e‐government officials who make decisions to determine the significant factors that play a role in G2B success, particularly ones to which they should pay attention to obtain the maximum return on their technology investment.

show abstract

“…The communication between organizations and stakeholders is facilitated by the application information and communication technologies. ICT helps to improve on the seamless workflow among people and the organization; effective processes can also be achieved through efficient and effective interactions [21]. Weiner [23] stated that network effectively among themselves with the use of electronic health technology, by allowing the review of patient's treatment online and to accurately prescribe the necessary drugs.…”

Section: Benefits Of Healthcare Information Systems (His)mentioning

confidence: 99%