Abstract:Abstract. In this paper, a questionnaire survey was made on the key factors to identify the false comments from the perspective of consumer perception, including words, number, comment tone, detailed degree, three days before the comments number, first week comments, total comments number, 2 weeks before comments number, additional comments number, photo show number, good review, medium comments or bad comments, sellers reputation, from 0 to 9 o'clock and 21 measurement items, in the case of taobao commodity c… Show more
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