Basic characteristics of competitive relations in the after-sales market of motor vehicles in Serbia

Domazet, Ivana; Stošić, Ivan

doi:10.5937/ekopre1706413d

Cited by 5 publications

(3 citation statements)

References 20 publications

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“…Hence, companies need to continuously develop product (Pahurkar and Metha, 2017) and process development (Holtskog, 2017). After sales activities are recognized as a primary source of revenue (Domazet and Stosic, 2017). Automotive manufacturers must prepare to increase the number of product variants required for more customized vehicles (Diffner et al, 2018).…”

Section: Competitive Strategies Discussed By Other Scholars Globallymentioning

confidence: 99%

A review of global automotive industry’s competitive strategies

Nazir

Shavarebi

2019

WJSTSD

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Purpose The purpose of this paper is to study the latest global automotive industry’s competitive strategies comprehensively before being categorized into countries, automakers and other scholars. Design/methodology/approach In total, 54 most relevant articles have been chosen from various journals and databases between the years 2017 and 2018 with search items “Competitive” and “Automotive” for the most updated review. Based on findings, there are total 133 competitive strategies. Findings Based on the review and analysis of the literature, all of these three categories, countries, automakers and other scholars, are using new product development (NPD) as a competitive strategy. As a result, further research on NPD, specifically in the automotive industry area, is vital for industry’s competitiveness based on this study. Research limitations/implications Firms are advised to be ahead from the competitors in terms of business model or in their management in order to attain sustainability. However, to the authors’ best knowledge, there is no comprehensive review on competitive strategies for automotive globally by countries, automakers and other scholars. Practical implications The competitive strategies are reviewed comprehensively so that other than guiding the further research, they can help automakers, especially from developing countries, to improve the strategies suitable to the current trend. Social implications Automotive industry plays a key role in the day-to-day activity of human life by not only providing mobility but also having an enormous impact of the industry on economic, environmental and social activities throughout the globe. Originality/value Most of the articles reviewed related to certain country or comparison between the countries, and certain automaker or comparison between the automakers, but still no study about comprehensive review globally covered in the larger scope, divided into three categories; countries, automakers and other scholars even though the study is vital not only to academicians but also to practitioners.

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Section: Competitive Strategies Discussed By Other Scholars Globallymentioning

confidence: 99%

A review of global automotive industry’s competitive strategies

Nazir

Shavarebi

2019

WJSTSD

View full text Add to dashboard Cite

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“…Organizations tend to understand their needs and, should they be successful in doing so, they create a chance for themselves to offer their buyers the products and services that will have the capacity to continuously satisfy their needs, in which way buyers will have a feeling that the organization is taking care of them. The post-sales service market is characterized by a very large number of users on the demand side (Domazet, Stošić, 2017), while simultaneously the supply of consumer durables is treated as the capital supply which huge amounts of money, a relatively long product expiration date and a significant share of maintenance costs, i.e. the costs of product servicing in the buyer's budget etc.…”

Section: Introductionmentioning

confidence: 99%

Post-sales services: A significant performance of organizations' competitive advantage

Miletić¹,

Grubor²,

Ćurčić³

2022

Ekonomika

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The majority of organizations not only aspire to sell their product(s), but they also aspire to solve the problems clients are faced with in that process. In other words, goods have to be amended and encompassed by a set of additional post-sales services. The research conducted in this paper was done with the aim of rating and ranking the post-sales services rendered by domestic organizations as the characteristic that influences their successful operation on the market. The primary goal is to further deepen the knowledge and evaluate the basic features of the post-sales service markets, given the fact that the knowledge of that market that has been acquired so far is quite limited. The starting premise implies that to achieve maximum organizational effects, it is necessary for the organization to successfully create post-sales services which appear to be the key to competitive maneuvering in the conditions in which products are being more and more similar to each other and when there is the need to find the other elements which will make buyers differ them from one another. In this research study, the following methods are used: the comparative statistics methods (ch2 Test, ANOVA), the hypothetical-deductive methods, the analytic-deductive and comparative methods, the historical and statistical-descriptive methods.

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“…The reasons for this lay in the fact that aftermarket services stabilize company's long-term revenues, enhance customer satisfaction and offer an essential strategic weapon in a competitive environment. Therefore and due to increasing number of companies, aftermarkets are acknowledged as a rich source of revenue, profit and customer loyalty (Domazet & Stošić, 2017).…”

Section: Introductionmentioning

confidence: 99%

Competitive relations in the aftersales market of major appliances in Serbia

Domazet

Stošić²

2018

Self Cite

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The primary goal of this paper is to deepen the knowledge and provide analysis of the basic features of the major appliances aftersales market in the Republic of Serbia. This is relatively large, and for a huge number of consumers significant market, which, according to the available knowledge, was not the subject to more detailed research until now. Therefore, through a combination of survey (desk) and secondary (field) research, a detailed overview of the scope and structure of the major appliances aftermarket was carried out. With the aim to identify potential issues and propose curative to overcome them, an analysis on the competitive relations between the main actors and the factors that predominantly affect the market relations in this segment of the aftersales market was conducted. Bearing in mind the basic characteristics of the primary market in Serbia, it can be concluded that interbrand competition on the major appliances aftermarket is intense, and that significant issues are noticed. A potential problem related to competitive relations in this market segment is reflected in the constraints of intrabrand competition (competition between distributors / servicers / spare parts resellers of the same brand). The manufacturer is in a position to impose restrictions on distributors in respect of the terms of their contracts with authorized services and spare parts dealers, obliging them to install / sell spare parts exclusively from its production. Restrictions of this kind are justified only if they provide higher quality of the after-sales service. Otherwise they represent a serious distortion of competitive market behavior, as this limits the entry of independent spare parts manufacturers and servicers, who can offer spare parts and technical and repairing services of the appropriate quality.

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Basic characteristics of competitive relations in the after-sales market of motor vehicles in Serbia

Cited by 5 publications

References 20 publications

A review of global automotive industry’s competitive strategies

A review of global automotive industry’s competitive strategies

Post-sales services: A significant performance of organizations' competitive advantage

Competitive relations in the aftersales market of major appliances in Serbia

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