“…Using person centredness as a theoretical framework, they found that the pandemic made best practice difficult for nurse leaders as they had to adapt their leadership. Some thrived and innovated to new ways of working, whereas others struggled with a crisis of leader (Allen, 2020;Brodrick et al, 2020;Digby et al, 2021;Fortgang, 2021;Markey et al, 2021;Moore, 2020;Quinn et al, 2021;Raderstorf et al, 2020;Rossa et al, 2020;Rosser et al, 2020;Vogel & Flint, 2021) M: Multiple communication methods (listening, being present, team huddles, protocols, emails, zoom, Schwartz Rounds, collaborative dialogue, horizontal and vertical communication (Abbu, 2021;Allen, 2020;Brodrick et al, 2020;Catania et al, 2021;Croke, 2020;Digby et al, 2021;Dimino et al, 2020;Ernst, 2020;Fortgang, 2021;Hoffmann et al, 2020;Hofmeyer & Taylor, 2021;Holge-Hazelton et al, 2021;Howell, 2021;…”