1996
DOI: 10.1108/09596119610129795
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Becoming an employer of choice: assessing commitment in the hospitality workplace

Abstract: Reports on research, the overall objective of which was to develop a basic understanding of job satisfaction and commitment of employees of a particular hospitality organization. Describes a survey of 7,504 hourly and salaried employees at 94 lodging properties which aimed to identify factors relating to employee satisfaction and commitment.

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Cited by 71 publications
(47 citation statements)
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References 21 publications
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“…POS thus motivates employees to increase their positive outputs, attendance, and punctuality. Smith et al (1996) claimed that extrinsic factors such as organizational support, supervisor relations and immediate work environment all contribute to a hospitality employee's level of job satisfaction and can result in a positive attitude toward the organization.…”
Section: Perceived Organizational Support (Pos)mentioning
confidence: 99%
“…POS thus motivates employees to increase their positive outputs, attendance, and punctuality. Smith et al (1996) claimed that extrinsic factors such as organizational support, supervisor relations and immediate work environment all contribute to a hospitality employee's level of job satisfaction and can result in a positive attitude toward the organization.…”
Section: Perceived Organizational Support (Pos)mentioning
confidence: 99%
“…He argued that motivational factors (sense of achievement, advancement opportunities, moral values, job security) lead to employee satisfaction (herzberg, 1959). This research is follow the studies (Hancer and George, 2003;smith et al, 1996;simons and Enz, 1995) that use distinct intrinsic factors categories to explore job satisfaction. Job satisfaction is a function of the difference between the amount of some outcome provided by a work role and the strength of a related desire or motive on the part of the person".…”
Section: Introductionmentioning
confidence: 99%
“…They asserted that as students are so accustomed to receiving feedback in their academic studies, it would be natural for them to also seek this characteristic, either formally or informally, in the workplace. This is further supported in studies conducted by Clark (2003), Feldman and Weitz (1990), Lee-Ross (1996, 1998a, Paulins (2006), Rothman (2003, K. Smith, Gregory, andCannon (1996), andWalo (2001), who all advocated for increased opportunities for feedback on performance (whether through undertaking the job itself or from agents).…”
Section: Stage 1: the Cjd Mapped To The Critical Psychological Statesmentioning
confidence: 85%