“…Evidence related to the process of delivering age‐friendly practices included a focus on: (1) individual roles 48,87 and identification of older adult priorities 31,49 ; (2) interpersonal communication, collaboration, and partnership 26,30,48,77,94 ; (3) organizational workflow, 29,31,80 electronic health records, 81 congruence/readiness, 58,62,88 staff training, preparedness, 25,50,80 and engagement, 73,76 and evaluation 65,66 ; and (4) environmental evaluation 45,55 and barriers or challenges 68,84 …”