“…Poor staff interpersonal skills, either perceived or from previous experiences [53, 65, 68, 74, 75, 103, 111, 121, 128, 129, 133, 154], impacted negatively on service use. Significant issues included a lack of respect for service users [66, 108, 131, 158, 167, 169, 170], a lack of trust/confidence in health professionals or more trust in alternative care [50, 60–62, 106, 114, 122, 156, 167] and mistreatment by health workers [22, 27, 28, 30, 33, 41–43, 55, 56, 83, 87, 89, 91, 103, 104, 106, 153, 170, 171]. Other negative attitudes of staff, which discourage service users from using maternity services, include a lack of commitment/motivation to work [31, 119, 165, 167], or for instance, expressing a desire to work abroad [152].…”