2023
DOI: 10.31106/jema.v20i2.20614
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Belief control systems, psychological empowerment, and service motivation: A path to organizational effectiveness

Ietje Nazaruddin,
Afifah Hasna

Abstract: This study examines how belief control systems affect public service motivation, focusing on the role of psychological empowerment. Using purposive sampling techniques, we selected a sample of 150 permanent public servants from the local bureaucracy in Yogyakarta, Indonesia. Data analysis was conducted using SEM-PLS analysis with Smart-PLS 4.0 software. Our findings indicate that belief control systems do not directly impact individuals' motivation to deliver efficient public services. However, psychological e… Show more

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