Benchmarking as an action research process

Kyrö, Paula

doi:10.1108/14635770410520302

Cited by 29 publications

(32 citation statements)

References 25 publications

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“…to improve practices, (2) the researcher's role, (3) how the processes take place and how they can be either adapted or created, (4) the phase of action research vs the phases of benchmarking. Kyro (2004) provides a review of benchmarking models and a classifications of benchmarking phases compared to action research. Kyro (2004) approaches the benchmarking process as a "two-cycle spiral, where the actual data collection phase is regarded as an action of the first cycle […] and at the same time is generic enough to be adopted for different forms of benchmarking"…”

Section: Discussionmentioning

confidence: 99%

“…Measure the existing state of the subject to be benchmarked with respect to the critical success factors/indicator 13. Form a benchmarking team and identify a leader of the team to carry benchmarking study "Benchmarking as an action research process" (Kyro 2004) "Even though definitions vary between scholars, the aspects of evaluation and improvement by learning from others are embedded in the definitions regardless of the definer" (Kyro 2004) Adopting an interpretative, comparative concept analysis, Kyro (2004) suggests that benchmarking can be regarded as a special kind of action research. If so, the author affirms that, more attention should be put on "preliminary planning, observation, reflection and the use of theoretical frames".…”

Section: Discussionmentioning

confidence: 99%

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A Methodology Based on Benchmarking to Learn Across Megaprojects: The Case of Nuclear Decommissioning

2018

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Article:Invernizzi, DC orcid.org/0000-0001-8178-9557, Locatelli, G orcid.org/0000-0001- 9986-2249 and Brookes, N (2018) A methodology based on benchmarking to learn across megaprojects: the case of nuclear decommissioning. International Journal of Managing Projects in Business, 11 (1 ReuseUnless indicated otherwise, fulltext items are protected by copyright with all rights reserved. The copyright exception in section 29 of the Copyright, Designs and Patents Act 1988 allows the making of a single copy solely for the purpose of non-commercial research or private study within the limits of fair dealing. The publisher or other rights-holder may allow further reproduction and re-use of this version -refer to the White Rose Research Online record for this item. Where records identify the publisher as the copyright holder, users can verify any specific terms of use on the publisher's website. The methodology is exemplified in this paper using the case of Nuclear DecommissioningProjects and Programmes (NDPs). Indeed, due to their characteristics, NDPs can be addressed as megaprojects, and are a relevant example for the application of the methodology presented here that collects and investigates the characteristics that mostly impact the performance of (mega)projects, through a continuous learning process.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

A Methodology Based on Benchmarking to Learn Across Megaprojects: The Case of Nuclear Decommissioning

2018

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“…'Companies should compare the best in class wherever it can be found' (McGaughy, 2002, p. 474), so other direct competitors in the same sector and other organizations synonymous with Internet activity, such as Amazon and Friends Reunited, were used as bases for comparison. Benchmarking is an established diagnostic tool to help improve an organization's performance (Kyro, 2004;O'Dell, 1994;Camp, 1989) and has developed to the extent of having an academic journal devoted to its discussion: Benchmarking; an International Journal. Benchmarking is seen as an appropriate research method to use in 'action research' (Kyro, 2004) as it is practitioner-focused and aims to offer potential improvements for an organization.…”

Section: Benchmarkingmentioning

confidence: 99%

“…Benchmarking is an established diagnostic tool to help improve an organization's performance (Kyro, 2004;O'Dell, 1994;Camp, 1989) and has developed to the extent of having an academic journal devoted to its discussion: Benchmarking; an International Journal. Benchmarking is seen as an appropriate research method to use in 'action research' (Kyro, 2004) as it is practitioner-focused and aims to offer potential improvements for an organization. We posit that it is also appropriate in 'business in action' research where the potential improvements are suggested but not necessarily implemented.…”

Section: Benchmarkingmentioning

confidence: 99%

The interaction of technology in entrepreneurial marketing: an illustrative case from a wine merchant

Quinton

Harridge‐March

2006

Strategic Change

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᭹ Entrepreneurial organizations frequently have difficulty in standing back from the customer interface in order to plan strategically. Managers in such organizations are rarely strategists in the conventional sense but people performing many tasks and preoccupied with the short term and guided by principles of their founders. There are suggestions that management in small entrepreneurial companies is characterized by limited resources and lack of specialist expertise. ᭹The use of technology in marketing for small firms is often fraught with difficulties but the successful marriage of marketing and technology can lead to the development of a more successful business. The development and evolution of technology has provided small firm retailers with opportunities to widen and enhance their distribution and communication methods by developing interactive channels. ᭹ Many small firms limit themselves by the way in which they collect data, which requires forward thinking as to the real purpose and value of it and often there is a tendency to under-utilize the data in order to get meaningful marketing information from it. Understanding and using technology, whether it be data mining or for some other marketing purpose, presents an entrepreneurial organization with an opportunity for differentiation. ᭹ This paper focuses on one small business engaged in using technology in the marketing of wine.A principal theme here is to highlight those activities found lacking in a specific case study. A framework is developed which demonstrates the interaction of technology in marketing and incorporates both operational and conceptual elements. The findings illustrate the challenges faced by small organizations with limited resources which are trying to compete in a crowded retail market place.people performing many tasks and by necessity, occupied by the short term. This paper highlights the use of technology in marketing for one small business engaged in the retailing of wine and through this case illustrates the lack of strategic marketing understanding and thought created by the numerous responsibilities thrust upon entrepreneurial ownerStrat. Change 15: 85-102 (2006) Published online in Wiley InterScience (www.interscience.wiley.com)

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“…This is mainly due to the developmental nature of both processes, and action research combines practical needs for developing performance and the collective intentional learning involved in it. As it contributes to an advanced understanding of the interplay between scientific and practical knowledge, action research can be used at the same time for both practical developmental work and scientific studies (Kyrö, 2004(Kyrö, , 2006. The action research methodology simultaneously strives to achieve useful outcomes for the benefit of the participants from practice and new forms of theoretical understanding.…”

Section: Research Scopementioning

confidence: 99%

Benchmarking of industrial park infrastructures in Germany

Festel¹,

Würmseher²

2014

Benchmarking: An International Journal

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Purpose -The purpose of this paper is to evaluate the operational performance of industrial park infrastructures in Germany to find first indications for cost saving potentials. Design/methodology/approach -Between 2006 and 2007, six chemical parks and chemical related industrial parks in Germany participated in a benchmarking study with focus on operation and maintenance of buildings, communication infrastructures and traffic infrastructures. Based on data analysis in combination with workshops, numerous key performance indicators were defined and calculated. Findings -To compare the different complexities of the analysed infrastructures, the most important key performance indicators were adjusted using correction factors defined and verified during the workshops. This made a discussion based on comparable and comprehensible figures possible which increased the acceptance and applicability of the benchmarking methodology. The benchmarking results showed large differences in performance levels, indicating that there are significant cost saving potentials in some industrial parks.

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Benchmarking as an action research process

Cited by 29 publications

References 25 publications

A Methodology Based on Benchmarking to Learn Across Megaprojects: The Case of Nuclear Decommissioning

A Methodology Based on Benchmarking to Learn Across Megaprojects: The Case of Nuclear Decommissioning

The interaction of technology in entrepreneurial marketing: an illustrative case from a wine merchant

Benchmarking of industrial park infrastructures in Germany

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