Benchmarking business processes in software production

Seen, Megan; Beaumont, Nicholas; Mingins, Christine

doi:10.1108/eum0000000005952

Cited by 12 publications

(3 citation statements)

References 3 publications

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“…[13,41]). [4,9,15,18,41] supported process modeling notations [2,13,33,41] PLAN availability of a KPI repository [44][45][46] availability of differentKPI dimensions [4,6,9,[47][48][49][50] definition of measurement parameters [6,11,42,48] definition of target values [44,45,48] IMPLEMENT database systems support [12] supported import formats [13,33,41] supported export formats [13,33,41] standard software interfaces [41,42,51] MONI-TOR data preparation [15,36,44] visualizing/ reporting [9,36,41,43] C. & O.…”

Section: B Resultsmentioning

confidence: 99%

Using Functional Requirements to Evaluate Process Performance Management Tools

Ritter

Leist

Blasini

2015

2015 IEEE 17th Conference on Business Informatics

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Process Performance Management (PPM) supports companies in planning, monitoring, and improving process performance. Many PPM tools are available, but often companies choose not to utilize these tools. Instead they implement and use proprietary in-house PPM solutions. A possible explanation for not using a standard tool can either be seen in the tools' incomplete support of the functional requirements of the individual company's business context and needs, or in the missing knowledge of decision makers concerning a proper tool evaluation and selection. These two questions are addressed by this paper. We identified the most relevant functional requirements of a PPM-tool by conducting multiple literature reviews. The functional requirements were operationalized by evaluation criteria from literature. We performed an evaluation of ten selected PPM-tools to validate the applicability of the evaluation criteria. This evaluation let us describe the average criteria coverage for each of the functional requirements and for each tool to elaborate the main differences. Additionally, we analyze tool support of the functional requirements and deduct evaluation recommendations for certain business contexts.

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Section: B Resultsmentioning

confidence: 99%

Using Functional Requirements to Evaluate Process Performance Management Tools

Ritter

Leist

Blasini

2015

2015 IEEE 17th Conference on Business Informatics

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“…16). Hence the statistical tools are widely used to exhibit the relationship among Articles Category Case study Empirical Conceptual Survey LR Interview Ahmed (1998), Bartnik and Park (2018), Corbett (1998), Gao and Li (2010), Gurumurthy and Kodali (2009), Haapasalo et al (2006), Hinton et al (2000), Hurreeram (2007), Leung and Lee (2004) Rymaszewska (2014, Seen et al (2001), Sohal (1994), Sohal et al (1999), Sohal and Ritter (1995), Tarhini et al (2018), Zairi (1998)…”

Section: Content Analysismentioning

confidence: 99%

Twenty-five years’ contribution of “Benchmarking: an International Journal” to manufacturing strategy: a scientometric review

Dohale

Gunasekaran

Akarte

et al. 2020

BIJ

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PurposeThis study aims at reviewing the articles on the themes of manufacturing strategy (MS) published in “Benchmarking: An International Journal (BIJ)” and investigating the trends of publication for future research.Design/methodology/approachFive-stage methodology to conduct a literature review is adopted comprising: (1) article collection, (2) inclusion/exclusion criteria, (3) reviewing the articles, (4) analyzing the articles and (5) future research directions. A total of 57 articles specific to MS domain published in BIJ are reviewed. Further, a bibliometric analysis comprising keywords co-occurrence, citation and co-citation using a VOSviewer© software followed by content analysis to analyze the type of research, type of industry and type of tool/method used is carried out.FindingsThe study helps to find the scope of the journal and research gaps in the MS domain to provide future research directions. Most of the work found is survey-based or case-based in nature. However, there is a need for empirical research to be done in the field of MS.Research limitations/implicationsThe study facilitates researchers willing to publish in BIJ to understand different themes of accepted papers concerning MS domain. The identified research gaps and future research direction can motivate researchers and practitioners to coin new approaches in the MS domain.Originality/valueA comprehensive review and analysis of the MS literature published in BIJ has been provided. To the best of authors' knowledge, the current study is the only review study in MS domain focusing on one specific journal.

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“…Padma et al (2008) have also concluded that national firms show better market performance and internal performance than international firms based upon their study of Indian manufacturing firms. Seen et al (2001) presented a methodology for selecting key performance indicators. Johnson et al (2007) conducted surveys on automotive suppliers to gather information about multiple initiatives, customer mandates and performance measurement.…”

Section: Introductionmentioning

confidence: 99%

An evaluation of ISO 9000 initiatives in Indian industry for enhanced manufacturing performance

Jain¹,

Ahuja

2012

International Journal of Productivity and Performance Management

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Purpose -The purpose of this paper is to evaluate the contributions of ISO 9000 initiatives towards improving manufacturing performance in the Indian manufacturing industry. Design/methodology/approach -In this study, 96 manufacturing organizations have been extensively surveyed, to ascertain contributions made by ISO 9000 initiatives in the Indian manufacturing industries towards realizing manufacturing performance improvements. The correlations between various ISO 9000 implementation issues and manufacturing performance improvements have been evaluated and validated by employing various statistical tools.Findings -The research focuses on the significant contributions of ISO 9000 implementation success factors like top management contributions, continuous improvement practices and ISO 9000 implementation initiatives, towards affecting improvements in manufacturing performance in the Indian industry. The inter-relationships between various ISO 9000 implementation success factors with the manufacturing performance improvement parameters have been evaluated, to efficiently manage the ISO 9000 implementation program to realize organizational objectives of growth and sustainability.Research limitations/implications -The study establishes that focused ISO 9000 implementation over a reasonable time period can strategically contribute towards realization of significant manufacturing performance enhancements. Practical implications -The study stresses the need for improving the coordination between manufacturing function and other organizational quality improvement initiatives in the organizations, to establish manufacturing as a competitive strategy for meeting the challenges of highly competitive environments. Social implications -The findings suggest that effective ISO 9000 initiatives can significantly contribute towards realization of strategic manufacturing performance improvements for competing in the highly dynamic global marketplace. These interrelationships can be used to understand the effect of various ISO 9000 success factors towards realization of organization objectives of growth and sustainability. Originality/value -The study highlights the strong potential of ISO 9000 implementation initiatives in affecting organizational performance improvements. The achievements of Indian manufacturing organizations through proactive ISO 9000 initiatives have been evaluated and critical ISO 9000 success factors identified for enhancing the effectiveness of ISO 9000 implementation programs in the Indian context.

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Benchmarking business processes in software production

Cited by 12 publications

References 3 publications

Using Functional Requirements to Evaluate Process Performance Management Tools

Using Functional Requirements to Evaluate Process Performance Management Tools

Twenty-five years’ contribution of “Benchmarking: an International Journal” to manufacturing strategy: a scientometric review

An evaluation of ISO 9000 initiatives in Indian industry for enhanced manufacturing performance

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