2020
DOI: 10.1080/13683500.2020.1718065
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Benchmarking tourist hotels performance for strategies development

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Cited by 5 publications
(1 citation statement)
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“…For business hotels, revenue from accommodation and banquet services are theoretically in conflict due to facility and space constraints (Goldman & Eyster, 1992). Since the decrease in the number of China tourists beginning in 2017 (Wang & Huang, 2021), catering revenue, which mainly comes from banquets, weddings, and corporate parties, has become essential survival income for business hotels. Consequently, operators are investing more resources in improving the quality and diversity of their catering and even invite well‐known chefs to manage their catering services to enhance the technology used in catering (Chen & Wang, 2019).…”
Section: Discussionmentioning
confidence: 99%
“…For business hotels, revenue from accommodation and banquet services are theoretically in conflict due to facility and space constraints (Goldman & Eyster, 1992). Since the decrease in the number of China tourists beginning in 2017 (Wang & Huang, 2021), catering revenue, which mainly comes from banquets, weddings, and corporate parties, has become essential survival income for business hotels. Consequently, operators are investing more resources in improving the quality and diversity of their catering and even invite well‐known chefs to manage their catering services to enhance the technology used in catering (Chen & Wang, 2019).…”
Section: Discussionmentioning
confidence: 99%