Benefit-confirmation model for post-adoption behavior of mobile instant messaging applications: A comparative analysis of KakaoTalk and Joyn in Korea

Oghuma, Apollos Patricks; Chang, Younghoon; Libaque-Sáenz, Christian Fernando; Park, Myeong-Cheol; Rho, Jae Jeung

doi:10.1016/j.telpol.2015.07.009

Cited by 62 publications

(42 citation statements)

References 61 publications

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“…After they have consumed the product or service, their expectation will determine their satisfaction level and future repurchase intention. Since expectation plays an important role in consumption behavior, studies (Bhattacherjee, 2001b;Bhattacherjee and Premkumar, 2004;Oghuma et al, 2015b) have used expectation to evaluate performance.…”

Section: Continuance Use Intentionmentioning

confidence: 99%

Determinants of continuance intention to use the smartphone banking services

Susanto

Chang

2016

Industrial Management &Amp; Data Systems

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Purpose-Existing research in the electronic banking area has not deeply investigated the determinants of continuance intention to use smartphone banking services. The purpose of this paper is to attempt to do so by investigating continuance use intention at the post-consumption phase. Design/methodology/approach-It developed and validated an extended framework based on the expectation-confirmation model (ECM). A total of 301 smartphone users who subscribed to online banking services participated in the study. Findings-The results revealed that users' confirmation after the initial use of smartphone banking services has significant impact on perceived security, perceived usefulness, trust, and user satisfaction. Perceived security significantly influences trust while perceived usefulness significantly influences trust, user satisfaction, and continuance use intention. Both user satisfaction and self-efficacy also significantly influence continuance use intention. Trust exerts significant impact on user satisfaction. The findings have implications for banks in planning their strategies to increase consumers' continuance intention to use smartphone banking services. Originality/value-Most studies have focussed only technology adoption and have paid little attention on use continuance in the context of electronic or smartphone banking. This manuscript fills the gap by focussing on the post-consumption phase. In special, the manuscript develops an extended framework based on the ECM to address IS use continuance. In addition, the topic is timely as mobile internet has been flourishing in the world.

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Section: Continuance Use Intentionmentioning

confidence: 99%

Determinants of continuance intention to use the smartphone banking services

Susanto

Chang

2016

Industrial Management &Amp; Data Systems

Self Cite

311

242

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“…The dimension of perceived usefulness, which contained only extrinsic motivation elements (productivity, time-saving, etc.) in the original form of the ECM, has been extended in some studies to include emotional and social values (e.g., Hsu and Lin, 2015;Deng et al, 2010), or these values were measured by adding different variables to the model (e.g., Oghuma et al, 2015). Confirmation is the only independent variable in the model and refers to users' perceptions regarding the consistency between users' expectations from the information system and the real performance of the system.…”

Section: Expectation Confirmation Modelmentioning

confidence: 99%

“…First, this study validates the original expectation-confirmation model (ECM) within a different context. Since its emergence, the ECM has been tested in a broad range of contexts such as e-learning (Lee, 2010), e-books (Stone and Baker-Eveleth, 2013), mobile instant messaging (MIM) applications (Oghuma et al, 2015), and online travel services (Li and Liu, 2014). However, existing work regarding mobile shopping, and in particular, private shopping clubs is far from enough.…”

Section: Introductionmentioning

confidence: 99%

Understanding the factors affecting consumers' continuance intention in mobile shopping: the case of private shopping clubs

Bölen

Özen

2020

IJMC

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This study aims to determine the factors affecting the continuance intention in using mobile shopping apps and websites. Within the scope of the study, a research model is proposed that integrates an information systems (IS) expectation-confirmation model (ECM), flow theory, and trust. Structural equation modelling (SEM) was employed to analyse data collected from 518 users of the most popular private shopping clubs in Turkey. The results revealed that the variables of perceived usefulness, satisfaction, and enjoyment directly and significantly affected the consumers' continuance intention in using the private shopping clubs' mobile apps and websites. The focus dimension of the flow experience was not found to have a significant effect on either consumer satisfaction or continuous usage intention. Another interesting result of the study is that, contrary to the general belief in the literature, the trust dimension does not have a significant effect on consumers' continuance intention.

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“…Examples of instant messaging applications include Skype, Viber, WhatsApp, and Phone [15]. The prevalence and free availability of these applications means they are gradually replacing short messaging service (SMS) communication [16]. As of 2016, chat service WhatsApp has reached 1 billion registered users [17].…”

Section: Credential Sharing With a Third Party Via Instant Messaging mentioning

confidence: 99%

A Dynamic Profile Questions Approach to Mitigate Impersonation in Online Examinations

2018

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Online examinations are an integral component of many online learning environments, which face many security challenges. Collusion is seen as a major security threat to such examinations, when a student invites a third party to impersonate or abet in a test. This work aims to strengthen the authentication of students via the use of dynamic profile questions. The study reported in this paper involved 31 online participants from five countries over a five-week period. The results of usability and security analysis are reported. The dynamic profile questions were more usable than both the text-based and image-based questions (p < 0.01). An impersonation abuse scenario was simulated using email and mobile phone. The impersonation attack via email was not successful, however, students were able to share answers to dynamic profile questions with a third party impersonator in real time, which resulted in 93% correct answers. The sharing of information via phone took place in real time during Abrar Ullah ( ) Llandaff Campus, Cardiff Metropolitan University, Cardiff, CF5 2YB, UK e-mail: aaaullah@cardiffmet.ac.uk Hannan Xiao · Trevor Barker College Lane Campus, University of Hertfordshire, Hatfield, AL10 9AB, UK e-mail: h.xiao@herts.ac.ukTrevor Barker e-mail: t.1.barker@herts.ac.uk an online test and the response time of an impersonator was significantly different (p < 0.01) than a student. The study also revealed that a response time factor may be implemented to identify and report impersonation attacks.

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Benefit-confirmation model for post-adoption behavior of mobile instant messaging applications: A comparative analysis of KakaoTalk and Joyn in Korea

Cited by 62 publications

References 61 publications

Determinants of continuance intention to use the smartphone banking services

Determinants of continuance intention to use the smartphone banking services

Understanding the factors affecting consumers' continuance intention in mobile shopping: the case of private shopping clubs

A Dynamic Profile Questions Approach to Mitigate Impersonation in Online Examinations

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