Benefits on productivity indicators after quality management implementation: evidence in the dairy industry

Abstract

PurposeThis study aims to address two objectives: to analyse how the benefits of quality management (QM) are perceived on specific productivity indicators of the Colombian dairy industry and to analyse the degree of QM implementation.Design/methodology/approachThe methodology used was a multiple case study and involved four companies in the Colombian dairy industry. The study variables were 32 QM practices and 7 productivity indicators. Data collection instruments were in-depth interviews and checklists.FindingsFindings revealed that all productivity indicators exhibit changes after QM implementation. In addition, cases approaching ISO 9001 have the highest number of practices implemented, as well as evidence of control of all productivity indicators, which allows them to perceive greater benefits.Originality/valueThis research generates novel findings that contribute to the consolidation of theory by analysing changes in specific productivity indicators of the dairy industry after the QM implementation. At the same time, it provides valuable and useful information for managers, practitioners and policymakers.

Knowledge management and resistance to change as moderators in the relationship between change management and job satisfaction

“…Since previous scholars have yet to investigate the mediation of employee productivity, this study makes a novel contribution. However, this mediation hypothesis has little empirical support (Nappi and de Campos Ribeiro, 2020;Guzm an and Dom ınguez, 2022). This study's fifth exciting finding is the moderating effect of resistance to change in the relationship between change management and employee productivity (Hypothesis 5).…”

“…Since previous scholars have yet to investigate the mediation of employee productivity, this study makes a novel contribution. However, this mediation hypothesis has little empirical support (Nappi and de Campos Ribeiro, 2020; Guzmán and Domínguez, 2022).…”

Global trends and research hotspots on HACCP and modern quality management systems in the food industry

“…Firms must acknowledge the particular difficulties they face at each step of HACCP and develop appropriate intervention approaches. The implementation of a HACCP system reduces costs associated with production and increases customer satisfaction [ 48 ]. Implementing HACCP-based processes increases speed and accuracy in manufacturing operations.…”

impact of innovative leadership on enhancing productive entrepreneurship

“…It is a strong indicator of the ability of the production elements in the projects to synergize in order to carry out a correct production process with the highest quality, the least time and the lowest cost. It has a great relationship with the competitive position of the projects in the business environment (Ruales Guzmán and Castellanos, 2022). Thus, productivity can be defined as a measure of the ability of projects to achieve outputs from inputs, and to achieve the largest possible amount of outputs from a certain amount of inputs (Razzak, 2022).…”