Better Access to Terminology for Crisis Communications

Abstract

Crisis management depends on efficient communications with professional staff and with people who are affected by the crisis. The correct interpretation of general language and technical terms is crucial to take good actions and to save valuable time. To reduce the risk of misunderstandings we need a wellestablished crisis management terminology. Several collections of terms have been prepared for hazard areas such as pollution, radiation, fire safety, and dangerous goods. Today such terminologies can be provided on different websites, depending on how the national crisis management is organised. This distribution and a variation of different formats and user interfaces can make them hard to use. In this paper, we propose a novel approach to enable the term definition retrieval from a selection of terminologies directly from the text where the term is used. Initial experiments show that this approach can save time both for the retrieval and for the maintenance of terminologies. People involved in training and planning can benefit from access to definitions directly from the text of online documents. Terminology maintainers can benefit from the automated generation of internal links in the terminology so that the terms used in the definition of the other terms are automatically linked.

Using Audio-Logs for Analyzing the Development of a Common Operational Picture in Multi-agency Emergency Response

“…Heterogeneous awareness about different terms is a problem among emergency stakeholders [37]. An overview of crisis vocabularies are not always present, and when they are, they are distributed on diverse repositories designed differently and not harmonized across agencies [38]. It seems to be necessary with more coordination on terminology management [39] and the task-critical information must be exchanged by using harmonized terminology to build and maintain a COP.…”

Communication in crisis management – current status, needs and potential development areas

“…Research show that the crisis vocabularies are available in several countries. However, if such resources exist, they are generally scattered on different websites, represented in different formats and forms and not harmonised across sectors (Snaprud, Radianti and Svindseth 2016). Such regulations have to be discussed, confirmed and implemented in flood management and responders' entities.…”

Empathi: An Ontology for Emergency Managing and Planning About Hazard Crisis

“…In the following, we shortly describe each vocabulary. U F D MC #C #R IV HXL Disaster,Geography,Damage, TTL [3], [1], [4], [5] 50 66 [6], [7], [8] Organization, Humanitarian Response [9], [10], [11], [12], [13] MOAC Impact of Crisis, Recovery RDF [3], [14] 70 30 [7], [15] and Response Activities, [10], [16] Geo-locations [17], [18] SMEM Social Media and Emergency --- [19], [20], [21], [22], [7], [8] Management [23], [24], [1], [25], [26], [27] DO Temporal and Spatial Web--97 --Concepts, Impact, App Rehabilitation and Facilities Facilities ERO Report Specification [28], [29], [30], [31], [32] -- [33], [34], [ [37], [19], [20], [8], [7] Crisis Management, Hazard Events…”