Better Self-report Health Status and Provider–Patient Communication in Dental Service Can Improve the Patient Experience: A Cross-year Comparison from the NHI Survey

Chiou, Shang-Jyh; Lee, Li Hui; Lee, Pei Chen; Lin, Kuan Chia

doi:10.1080/10410236.2019.1652390

Cited by 3 publications

(2 citation statements)

References 38 publications

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“…Personnel-related aspects and especially communication skills have been found to be of utmost importance in previous studies (Chiou et al, 2020;Mills et al, 2014). This is in concordance with our study, when personnel-related factors were reported especially by females and fearful patients.…”

Section: Discussionsupporting

confidence: 93%

“…Studies on this topic in the public health care and general practice settings are still scarce (Mills et al, 2014 ). Modern dentistry aims to see patients as active members of the dental care treatment cascade (Anderson & Thomas, 2003 ; Chiou et al, 2020 ; Pelzang, 2010 ; Perazzo et al, 2020 ). Consequently, instead of listing barriers, patients could offer key elements for improving dental health care (Conti & Humphris, 2019 ; Krichauff et al, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

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Self‐reported factors for improving patient's dental care: A pilot study

Kankaala

Kaakinen

Anttonen

2022

Clinical & Exp Dental Res

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Objectives: Patient-centered approach can offer valuable information in improving dental care, but literature is scarce. This study aimed to evaluate self-reported factors beneficial for attendance in dental care. Material and Methods: Survey data were collected during the summer of 2020 comprising both structured questionnaires and an open question on factors considered beneficial for dental attendance. Voluntary patients over 15 years of age (n = 196, 98%) agreed to fill the questionnaires, and n = 112 of them (57%) also gave open commentary in an urgent dental care clinic, City of Oulu, Finland, comprising the study population. Dental fear was assessed by Modified Dental Anxiety Scale (MDAS) sum scores (min 5, max 25). All utterances (n = 181) on an open question were evaluated by inductive content analysis to create sub-and main categories. Covid-19 pandemic case counts in Finland were low at the time of the survey, but their effect on seeking dental care was asked. The distribution of patients was evaluated by cross-tabulation, considering their age, gender, and dental fear status; the significance level was p < .05. Results: Females dominated slightly the study population (57%). The mean age of the respondents was 44 years. Half (50%) had moderate (MDAS score 10−18), and 10% had severe dental fear (≥19). The open responses could be categorized into four main categories. The largest main category by patient count concerned factors related to personnel (29%), followed by the patient (28%) and treatment (25%) related, and administrative factors (19%). Males chose factors falling into categories of administration and treatment while females chose patient and personnel-related factors (p = .048). Compared to the rest, fearful persons (MDAS > 9) reported more often factors related to personnel and treatment (p = .03). Of all participants, 17% reported seeking less dental care during the pandemic. Conclusions: Patients value dental personnel and treatment-related factors, specifically those with fear.

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Section: Discussionsupporting

confidence: 93%

Section: Introductionmentioning

confidence: 99%

Self‐reported factors for improving patient's dental care: A pilot study

Kankaala

Kaakinen

Anttonen

2022

Clinical & Exp Dental Res

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A study of dentists’ explanations and patient-dentist communication among older adults in Japan

Hamasaki,

Hagihara

2024

BMC Oral Health

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Background In recent years, the proportion of elderly people in the total patient population has been increasing owing to the rapid aging of Japanese society. However, little is known about the age-specific healthcare communication challenges within the field of dentistry. Therefore, this study aimed to examine the relationship between dentists’ explanations and patient-dentist communication among elderly patients. Methods The study included 146 dentist-elderly patient pairs from Fukuoka Prefecture, Japan. A questionnaire was administered to pairs of dentists and patients. The survey was conducted between June 2021 and April 2022. We examined the relationships among the survey items: dentist demographics, patient demographics and sufficiency of the dentist explanations, and patient-dentist communication. The logistic regression analysis was conducted to examine the patient’s mode of visiting the dentist as the objective variable, sufficiency of the dentist explanations, patient-dentist communication, dentist, and patient factors as explanatory variables. Results About 30% of patients felt that explanations of “Comparison with other treatment methods,” “Treatment period,” and “Treatment prognosis” were not sufficient. Among these items, a significantly higher percentage of respondents found the dentist’s explanations sufficient when they were treated by more than one dentist. Many good communication factors were significantly associated with the dentist being younger and having a preventive practice. Multivariate analysis revealed a significant association between sufficiency of the dentist explanations and patients’ regular dental visits. Conclusion Adequate explanations by dentists for elderly patients were significantly associated with the dentist factor. Improving the quantity and quality of the dentists’ explanations of treatment may improve patient satisfaction and promote regular dental visits.

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Medical and Social Approaches in Managing the Quality of Medical Dental Care for the Population

Galiullin,

Yakimova,

Khadyeva

et al. 2024

Actual Problems in Dentistry

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Relevance. The work is devoted to the study of the main criteria for the quality of medical dental care, allowing to assess the satisfaction of the population with medical care, as well as the definition of concepts and principles of quality, comfort safety in the provision of medical dental care, collection and synthesis of statistical data in terms of the provision of medical services to the population and systematization of information on clinical cases in order to promote the modern concept of medical care, based on the continuity of the medical process, ensuring satisfaction of the ever-increasing need of the population in obtaining dental care. According to literary sources, despite the modern equipment and improvement of medical services, satisfaction with the provision of medical dental care does not exceed 40% among the population. The goal is to analyze regulatory documents, domestic and foreign literature, for issues of the quality of medical dental services and the basic principles necessary to reduce defects and increase patient satisfaction. Methodology. Analysis of publications using scientific search library databases: PubMed, Central, Google, Medline, Elibrary. The selection of materials was carried out by keywords. Results. The main characteristics of determining the quality of medical dental care are: availability, timeliness of provision, safety of medical care, clinical and economic efficiency, patient orientation, continuity, these principles allow you to meet the expectations of both the doctor and the patient. To achieve positive dynamics in the treatment of diseases, it is recommended to apply evidence-based medicine and adhere to approved national clinical guidelines. Conclusions. The availability of dental care directly affects the dental health of the population, which is one of the priority areas of modern health care.

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Better Self-report Health Status and Provider–Patient Communication in Dental Service Can Improve the Patient Experience: A Cross-year Comparison from the NHI Survey

Cited by 3 publications

References 38 publications

Self‐reported factors for improving patient's dental care: A pilot study

Self‐reported factors for improving patient's dental care: A pilot study

A study of dentists’ explanations and patient-dentist communication among older adults in Japan

Medical and Social Approaches in Managing the Quality of Medical Dental Care for the Population

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