Beyond accessibility: exploring the representation of people with disabilities in tourism promotional materials

Benjamin, Stefanie; Bottone, Ethan; Lee, Miranda

doi:10.1080/09669582.2020.1755295

Cited by 48 publications

(33 citation statements)

References 38 publications

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“…There is evidence that tourism promotional materials perpetuate an ableist gaze [110]. To counter the lack of understanding of disability, previous studies have emphasised the need for increased awareness and knowledge of disability [68,70,88].…”

Section: Promotion Of Mutual Understanding and Respectmentioning

confidence: 99%

Accessibility and Inclusive Tourism Development: Current State and Future Agenda

2020

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Accessibility constitutes one important consideration in the field of scholarship relating to inclusive tourism development because it is fundamentally about the inclusion of people with disabilities in tourism and in society. This conceptual paper maps how accessible tourism is currently positioned against an established framework of inclusive tourism development and gives examples of relevant accessible tourism studies to recommend a future agenda for more inclusive outcomes that move towards sustainability. The seven elements of Scheyvens and Biddulph’s (2018) conceptual framework for inclusive tourism development form an appropriate and useful tool upon which to examine the current state of accessible tourism. The application of this framework reveals that we still have some way to go. We conclude this paper with a future agenda that posits attention to all seven elements of the inclusive tourism framework for accessible tourism, notably, to increase the involvement of people with disabilities as tourism producers and consumers; increase their self-representation and participation in decision-making; transform power relations; reimagine tourism places and people; and break down social barriers. We especially urge researchers to examine the dominant ableist discourse, to consider how our inquiry can be more participatory and inclusive, and to seek to bridge inquiry, industry and community.

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Section: Promotion Of Mutual Understanding and Respectmentioning

confidence: 99%

Accessibility and Inclusive Tourism Development: Current State and Future Agenda

2020

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“…Although the number of people with disabilities is increasing, promotional tourism materials continue to maintain a homogeneous view that appeals to non-disabled people. In addition, physical and psychological factors that prevent disabled travelers from participating in travel are not adequately addressed [ 51 ].…”

Section: Findings and Discussionmentioning

confidence: 99%

Determinants of Travel Participation and Experiences of Wheelchair Users Traveling to the Bodrum Region: A Qualitative Study

ozcan

Topcu

Araslı

2021

IJERPH

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Although the number of people with disabilities and types of disability increases day by day, a sufficient point has not been reached regarding accessible tourism. The participation rate of people with disabilities (PWDS) in tourism activities is low, and there is a big gap in the travel and accommodation sector in this regard. Studies of previous scholars have concluded that the accessible tourism market is a significant and profitable area, but determinants of participation to travel and process of travel, such as wheelchair user expectations, are consistently ignored by the tourism industry. The main purpose of this study is to determine the determinants of travel by examining the motivations, expectations, processes and experiences of PWDS using wheelchairs to participate in tourism. Research was performed in Turkey’s Bodrum district; 25 wheelchair users were included in the study. The keywords that emerged in the theoretical framework in light of the answers given to 39 open-ended questions online were coded in the Nvivo program. The results showed that wheelchair users intended to go on vacation but were less motivated to participate due to the lack of travel conditions. Wheelchair travelers argued that a companion was required for an enjoyable holiday that could meet their needs. In addition, the results revealed that the types of wheelchairs used by disabled passengers differ. The disabled stated that the wheelchairs they use in daily life are not suitable for use on the beach, sand or water. Despite the economic, social and technological change opportunities, basic tourism service expectations of PWDS are not met. This research project is a comprehensive study that makes determinations in terms of examining the social status of disabled people in terms of social sciences, examining the place and importance of disabled tourists in the market and eliminating the deficiencies of facilities serving in tourism.

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“…In tourism development, accessibility is a new concept in the tourism vocabulary and is compatible with sustainability, destination image and innovation (Benjamin, Bottone & Lee, 2021;Caro, Waal & Buhalis, 2012). However, the issue is that inclusion through a policy enables and safeguards the status of PwD in society (Kastenholz, Eusébio & Figueiredo, 2015;Scott, 2011).…”

Section: 1) Addressing Disability Theory In Relation To Tourismmentioning

confidence: 99%

Sufficiency and Insufficiency of Hotel Facilities and Services for Guests With Special Needs: the Cases of Portugal and Cyprus

Liasidou

Umbelino

Viegas

2021

ENLIGHTENING TOURISM

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Adequate facilities and appropriate customer service in the hotel industry are needed to cater the increasing numbers of people with special needs, including within the senior cohort. This paper purpose is to assess and compare the cases of Cyprus and Portugal -countries that are highly dependent on the tourism industry -and to identify whether their hotels have the necessary facilities and employees are well equipped to support guests with special needs. The results reveal that both Portuguese and Cypriot hotels regard their facilities as adequate for people with physical disabilities but exclude guests with other types of disabilities. Furthermore, employees are not well prepared to provide services to this cohort of the market. This failure to develop the necessary structures has implications for these countries' competitiveness in terms of becoming accessible and disabled-friendly destinations.

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Beyond accessibility: exploring the representation of people with disabilities in tourism promotional materials

Cited by 48 publications

References 38 publications

Accessibility and Inclusive Tourism Development: Current State and Future Agenda

Accessibility and Inclusive Tourism Development: Current State and Future Agenda

Determinants of Travel Participation and Experiences of Wheelchair Users Traveling to the Bodrum Region: A Qualitative Study

Sufficiency and Insufficiency of Hotel Facilities and Services for Guests With Special Needs: the Cases of Portugal and Cyprus

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