Beyond generic models for information system quality: the use of interpretive structural modeling (ISM)

Kanungo, Shivraj; Bhatnagar, Vivek

doi:10.1002/sres.476

Cited by 40 publications

(28 citation statements)

References 41 publications

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“…According to Kanungo and Bhatnagar (2002), ISM method can be used develop several structure types, includes effect (support or neglect), priority ('more important than' or 'should have been studied before') and idea categorization (e.g. 'included in the same category as').…”

Section: Introductionmentioning

confidence: 99%

Formulation for Development Strategy of Gayo Coffee Agroindustry Institution Using Interpretive Structural Modeling (ISM)

Fadhil¹,

Maarif²,

Bantacut³

et al. 2018

Acta Univ. Agric. Silvic. Mendelianae Brun.

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Institutional aspect is one of strategic aspect for an agroindustry development, including Gayo coffee agroindustry in Province of Aceh, Indonesia. Institution has important role as medium for innovation distribution, certification, and quality management of agroindustry, that the institution conduciveness is very much determining the development of the agroindustry itself. The purpose of the study was to formulate strategy of Gayo coffee agroindustry institution by using interpretive structural modeling (ISM). The study result showed that it was important to formulate strategy of each element in the development system of Gayo coffee agroindustry institution. For the element program goal, strategy that was necessary to be done was improvement in human resources and institutional performance. In element obstacles, the chosen strategy was to build cooperative relationship among agroindustry's actors that need to be optimized. For element activity, the main strategy was to enhance the human resources capacity of agroindustry's actors. In the element indicator of program success, the recommended strategy was the establishment of agroindustry institutional system that is conducive and continues to grow. The last element was actors, with strategy focused on developing farmers and farming group. Result from these strategies formulation became valuable reference for follow-up plan of Gayo coffee agroindustry institution development in Province of Aceh, Indonesia, and also could be a model for development of agroindustry institution of other commodities.

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Section: Introductionmentioning

confidence: 99%

Formulation for Development Strategy of Gayo Coffee Agroindustry Institution Using Interpretive Structural Modeling (ISM)

Fadhil¹,

Maarif²,

Bantacut³

et al. 2018

Acta Univ. Agric. Silvic. Mendelianae Brun.

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“…In the present paper, ISM has been applied to understand the interrelationships among the TQM practices of service organisations that help in effective implementation of TQM programme. Although, the various procedural steps of ISM are well documented in ISM literature (Mandal and Deshmukh, 1994;Warfield, 1974;Thakkar et al, 2008;Ravi et al, 2005;Kanungo and Bhatnagar, 2002), a comprehensive understanding of various steps as discussed above are illustrated through the flow diagram in Figure 1. …”

Section: Ism Methodologymentioning

confidence: 99%

An interpretive structural modelling approach for modelling the practices of total quality management in service sector

Talib¹,

Rahman²,

Qureshi³

2011

IJMOM

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Service sector is one of the fastest growing sectors in the world and is facing immense pressure to improve their quality of products and services to compete and achieve a leading position in the global market. The issues related to quality therefore, need to be addressed for better understanding the relationships among the quality practices which could enhance the organisation's performance. The purpose of this research study is to model the key total quality management (TQM) practices relationship by understanding the dynamics between them that will help service organisations to implement TQM successfully. The present paper utilises the interpretive structural modelling (ISM) methodology to understand the mutual relationships among the TQM practices and presents a hierarchy-based model of the practices. The research shows that there exists a group of practices of TQM having a high driving power and low dependence requiring attention and of strategic importance while another group consists of those practices which have high dependence and are the resultant actions. There also exists a group having high driving power and high dependence. They acts as linkage and influence some of the practices of TQM. The paper ends with a discussion on implications for research as well as practice. 224F. Talib et al.

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“…ISM is a well-known approach that facilitates visualizing complex relationships among set of factors in order to enable the decision maker to understand the complex situation [16]. The mathematical base of ISM was introduced in different works [17]- [19], while the philosophical side has been introduced by Warfield [20].…”

Section: The Ism Methodsmentioning

confidence: 99%

“…ISM is also commonly known as one of the soft operational research techniques [21]- [23]. ISM helps individuals, usually involved as a group of experts, to discover the relationships among factors, elements, barriers or any set of entities [16] [24]- [27]. Specifically, the method of ISM is commonly applied to solve the issue of supplier selection [24] [28], prioritizing set of enablers or success factors [29]- [31], and ranking set of barriers [27] [32].…”

Section: The Ism Methodsmentioning

confidence: 99%

Prioritizing Critical Success Factors for Six Sigma Implementation Using Interpretive Structural Modeling

Alidrisi¹

2014

AJIBM

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The purpose of this paper is to provide a practical approach for prioritizing the most practiced Critical Success Factors (CSFs) for six sigma implementation. The most commonly accepted CSFs for six sigma were identified from the literature. Then, the interactions among twelve CSFs have been studied using one of the mathematical/soft-operational research tools, that is, the Interpretative Structural Modeling (ISM). The developed model was illustrated using a case study selected from an automotive service industry. The findings implied that almost all of the CSFs are classified as linkage variables. The developed model provides a road map that assists practitioners to understand the process through which six sigma is practiced in a certain enterprise. Although the studied case was selected from the automotive service industry, the outcome of the proposed ISM model supported the results of the previous empirical studies in a sense that all factors for six sigma implementation were in fact critical (i.e. none of them was located within the autonomous category).

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Beyond generic models for information system quality: the use of interpretive structural modeling (ISM)

Cited by 40 publications

References 41 publications

Formulation for Development Strategy of Gayo Coffee Agroindustry Institution Using Interpretive Structural Modeling (ISM)

Formulation for Development Strategy of Gayo Coffee Agroindustry Institution Using Interpretive Structural Modeling (ISM)

An interpretive structural modelling approach for modelling the practices of total quality management in service sector

Prioritizing Critical Success Factors for Six Sigma Implementation Using Interpretive Structural Modeling

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