Beyond hearing aid fitting: improving communication for older adults

Hickson, Louise; Worrall, Linda

doi:10.3109/14992020309074649

Cited by 76 publications

(103 citation statements)

References 28 publications

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“…The intervention program that is the focus of the study described here is called Active Communication Education (ACE) and is designed for older people with hearing impairment (Hickson & Worrall, 2003). Many older people do not access traditional audiological services and those who do often receive only partial satisfaction with a service that focuses on hearing aid fitting alone.…”

Section: © Taylor and Francis 2007mentioning

confidence: 99%

Measuring outcomes of a communication program for older people with hearing impairment using the International Outcome Inventory

Hickson

Worrall

Scarinci

2006

International Journal of Audiology

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Section: © Taylor and Francis 2007mentioning

confidence: 99%

Measuring outcomes of a communication program for older people with hearing impairment using the International Outcome Inventory

Hickson

Worrall

Scarinci

2006

International Journal of Audiology

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“…A number of VA audiology programs have started offering group hearing aid fitting and/or follow-up appointments. While a number of studies suggest that group aural rehabilitation visits can produce equivalent or better patient outcomes when offered as a supplement to standard care [5][6][7][8][9][10][11][12][13][14][15][16][17][18][19], only limited observational evidence suggests that group follow-up visits yield hearing aid patient outcomes (e.g., hearing handicap, satisfaction, adherence) that are at least as good as individual visits [20]. No studies have been published that compare group and individual hearing aid fitting visits.…”

Section: Introductionmentioning

confidence: 99%

Effectiveness of group versus individual hearing aid visits

Collins

Souza

O'Neill

et al. 2007

JRRD

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Abstract-Demand for hearing aid services in the VeteransHealth Administration increased over 300% from 1996 to 2005, challenging the delivery of timely, high-quality care. Using group visits may help meet these needs, but whether this approach would still provide high-quality rehabilitation is unclear. This study determined whether group visits worsen hearing aid outcomes. It included a retrospective observational cohort in veterans seeking hearing aids at the Department of Veterans Affairs Puget Sound Health Care System from September 2004 to March 2005, when the clinic was using both individual and group visits. Medical records were reviewed for all new hearing aid patients seen during this period. Hearing-related outcome questionnaires were compared between patients seen for individual versus group fitting and/or follow-up visits. Results revealed that hearing thresholds were similar between patients seen individually and in groups. Of 74 patients who returned self-administered questionnaires after the follow-up, those who received both fitting and follow-up in a group format reported similar hearing handicap and better hearing-related function, satisfaction, and adherence than patients who received individual visits. Group visits did not appear to yield worse outcomes in this nonrandomized retrospective chart review. Definitive statements must await randomized comparisons.

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“…Most studies were performed on a participant pool of less than 200; however, a few studies were very large scale, with data collected mostly with the MarkeTrak Satisfaction Survey (eg, Kochkin 2000a). Studies by Dillon et al (1999) and Parving et al (2003) included more than 4000 and 14000 participants, respectively.• Most participants were elderly, with a mean age of 65 or above.• Four studies examined satisfaction in new users, a few studies compared results from experienced and new users (eg, Cox and Alexander, 2000;Kochkin, 2000a), but others did not discriminate between these two types of users (eg, Gatehouse, 1994;Hickson et al, 1999). A few other studies evaluated experienced users only (eg, Newman and Sandridge, 1998).…”

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“…Increased age and hearing difficulty together are related to greater satisfaction with benefit, cost, and service, and with image-related issues (Hosford-Dunn and Halpern, 2001). Studies that have investigated gender effects have mostly found none (Hickson et al, 1999;Jerram and Purdy, 2001). Female participants were slightly more satisfied than male participants in the study by Brooks and Hallam (1998).…”

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Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say?

Wong

Hickson

McPherson

2003

Trends in Amplification

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Hearing aid satisfaction is a pleasurable emotional experience as an outcome of an evaluation of performance. Many tools have been designed to measure the degree of satisfaction overall, or along the dimensions of cost, appearance, acoustic benefit, comfort, and service. Various studies have used these tools to examine the relationships between satisfaction and other factors. Findings are not always consistent across studies, but in general, hearing aid satisfaction has been found to be related to experience, expectation, personality and attitude, usage, type of hearing aids, sound quality, listening situations, and problems in hearing aid use. Inconsistent findings across studies and difficulties in evaluating the underlying relationships are probably caused by problems with the tools (eg, lack of validity) and the methods used to evaluate relationships (eg, correlation analyses evaluate association and not causal effect). Whether satisfaction changes over time and how service satisfaction contributes to device satisfaction are unclear. It is hoped that this review will help readers understand current satisfaction measures, how various factors affect satisfaction, and how the way satisfaction is measured may be improved to yield more reliable and valid data. IntroductionSatisfaction, according to the Oxford Advanced Dictionary (2000), is the good feeling that one has achieved something or when something that one wanted to happen does happen. Satisfaction has been variably described in the American Heritage Dictionary of the English Language (1996) as the fulfillment or gratification of a desire, a need, or an appetite; a pleasure or contentment derived from such gratification; and a source or means of gratification. Similarly, Oliver (1997) defines satisfaction as a pleasurable fulfillment in that the consumer feels that his or her needs, desires, and goals have been fulfilled in a pleasurable manner. Satisfaction is thus an emotional and pleasurable experience that confirms that something right has happened and provides a driving force to sustain the effort that yields this feeling.Tse (1988) defined consumer satisfaction as "the consumer's response to the evolution of the perceived discrepancy between prior expectations and the actual performance of the product as perceived after its consumption ." Oliver (1981) further described satisfaction "as an evaluation of the surprise inherent in a product acquisition and/or consumption experience. . . . Satisfaction is the emotional reaction following a disconfirmation experience (an evaluation of performance against expectations) which acts on the base attitude level and is consumption-specific." Overall, satisfaction is commonly described as a pleasurable emotional experience, as an outcome of product performance evaluation against expectations.Satisfaction is crucial to the whole hearing aid fitting process and its importance in audiology is evidenced by the fact that it is frequently included as a measure of outcome (Cox and Alexander, 1999;Dillon et al., 1999;...

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Beyond hearing aid fitting: improving communication for older adults

Cited by 76 publications

References 28 publications

Measuring outcomes of a communication program for older people with hearing impairment using the International Outcome Inventory

Measuring outcomes of a communication program for older people with hearing impairment using the International Outcome Inventory

Effectiveness of group versus individual hearing aid visits

Hearing Aid Satisfaction: What Does Research from the Past 20 Years Say?

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