2021
DOI: 10.18438/eblip29828
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Beyond Reference Data: A Qualitative Analysis of Nursing Library Chats to Improve Research Health Science Services

Abstract: Objective - The objective of this study was to analyze trends in academic library reference chat transcripts with nursing themes, in order to improve all library services and resources based on the findings. Methods - In Fall 2018, health science liaison librarians performed a qualitative study by analyzing 60 nursing chat transcripts from LibraryH3lp. These chats were tagged, anonymized, coded, and then analyzed in Atlas TI to identify patterns and trends. Results - Chat analysis showed that librarians staffi… Show more

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Cited by 5 publications
(2 citation statements)
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“…This allows physical therapists and physical therapist assistants to provide appropriate resources. Academic educators may already be acclimated to on-campus resources, many of which can now accommodate virtual communication (telehealth counseling, virtual academic coaching, online library assistance, 53 etc.) for students who are offcampus due to clinical education locations or pandemic-related campus closures.…”
Section: [H1]call To Actionmentioning
confidence: 99%
“…This allows physical therapists and physical therapist assistants to provide appropriate resources. Academic educators may already be acclimated to on-campus resources, many of which can now accommodate virtual communication (telehealth counseling, virtual academic coaching, online library assistance, 53 etc.) for students who are offcampus due to clinical education locations or pandemic-related campus closures.…”
Section: [H1]call To Actionmentioning
confidence: 99%
“…10 Likewise, Samantha Harlow at the University of North Carolina conducted a qualitative study on her library's chat service during the COVID-19 pandemic. 11 Literature released in 2020 about the utilization of library services focused primarily on all patrons including students, faculty, staff, and community members. The University of Toronto observed positive feedback on their social media accounts and were encouraged by their efforts.…”
Section: Literature Reviewmentioning
confidence: 99%