Beyond stakeholder satisfaction: Aiming for a new frontier of sustainable stakeholder trust

Dervitsiotis, Kostas N.

doi:10.1080/1478336032000053555

Cited by 37 publications

(41 citation statements)

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“…Our study extends this line of research by focusing on the sustainability of quality advantage and we argue that it is related to the firm's ability to defend its advantage and create new ones. This is especially relevant to companies that had previously won prestigious quality awards, such as Motorola, Xerox, and AT&T, but have since lost their quality advantage (Crockett and Reinhardt, 2003; Dervitsiotis, 2003).…”

Section: Discussionmentioning

confidence: 99%

Method and context perspectives on learning and knowledge creation in quality management

Choo

Linderman

Schroeder

2006

J of Ops Management

258

249

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This research develops a framework of learning and knowledge-based quality improvement by integrating the two perspectives of learning and knowledge creation. One perspective focuses on adhering to a prescribed methodology while the other emphasizes managing the context. By conceptualizing a comprehensive quality program as comprising basic contextual and methodological elements, we develop theoretically how a comprehensive quality program such as Six Sigma can produce dissimilar types of learning and knowledge, and how a quality advantage can become more sustainable. #

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Section: Discussionmentioning

confidence: 99%

Method and context perspectives on learning and knowledge creation in quality management

Choo

Linderman

Schroeder

2006

J of Ops Management

258

249

View full text Add to dashboard Cite

show abstract

“…Academics and professionals increasingly point out the potential benefits of this relationship for decision-making [9,10,[34][35][36]. One of the most relevant recent aspects suggests that stakeholder management changes through time and provides a combination of interpersonal skills, social skills, communication skills, and emotional intelligence, which are necessary for the efficiency of project management and are difficult to achieve with traditional methods of management [37][38][39].…”

Section: Introductionmentioning

confidence: 99%

What Is Going on with Stakeholder Theory in Project Management Literature? A Symbiotic Relationship for Sustainability

2018

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Nowadays the advance towards sustainability poses a global challenge for modern society as well as for companies. Professionals and academics continually redefine business processes and design management mechanisms in a more appropriate way in order to allow companies to balance economic activity with the environmental and social impact that they generate. Under this complex and dynamic scenario, creating a product, providing a service, or achieving a given result requires a different interpretation of the efficiency paradigm and an adequate socio-environmental intelligence. In the context of project management, sustainability-related knowledge, skills, and suitable tools are necessary to face this challenge. Moreover, its close relationship with stakeholder theory presents an alternative to approach that purpose. This article attempts a systematic review of the literature on stakeholder theory in project management during the past nine years, with the aim of providing a comprehensive view of this relationship, revealing its impact and influence on sustainability, and finding new research paths. We highlight the potential benefits derived from this relationship, either as an instrument for the promotion of corporate social responsibility and inclusive policies, as a means for the generation of shared value and technological innovation, or as a key factor in the strategy and business management of a given project.

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“…Cleland (1986) introduced stakeholders and stakeholder management processes to the project management canon by highlighting the importance of stakeholder identification, classification, analysis, and management approach formulation. During the last few years, many authors stated clearly the extraordinary importance of stakeholders in projects (Burgoyne, 1999; Dervitsiotis, 2003; Freeman, 2002; Jergeas, Williamson, Skulmoski, & Thomas, 2000). Stakeholder management has become an important soft skill in projects (Crawford, 2005; Morris, Jamieson, & Shepherd, 2006; Winter, Smith, Morris, & Cicmil, 2006).…”

Section: Introductionmentioning

confidence: 99%

25 Years of Stakeholder Theory in Project Management Literature (1984-2009)

Littau

Jujagiri

Adlbrecht

2010

Project Management Journal

147

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After 25 years from its inception by Freeman in 1984, the stakeholder approach enjoys support from a growing community of researchers and practitioners. In this article, we try to outline this development by carrying out a meta‐analysis within the leading project management journals. We found that stakeholder theory is predominantly fed by articles from Anglo‐American countries and applied in the construction and IT sectors. The understanding of the stakeholder notion is moved towards a more complex view. Articles from different project management areas indicate the key role of stakeholders in projects.

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Beyond stakeholder satisfaction: Aiming for a new frontier of sustainable stakeholder trust

Cited by 37 publications

References 0 publications

Method and context perspectives on learning and knowledge creation in quality management

Method and context perspectives on learning and knowledge creation in quality management

What Is Going on with Stakeholder Theory in Project Management Literature? A Symbiotic Relationship for Sustainability

25 Years of Stakeholder Theory in Project Management Literature (1984-2009)

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