Abstract-In an IT environment, enterprises have applied IT to their management and business activities. It is very important that a firm efficiently apply IT to its management activities and to improve the performance of tasks. The measurement and management for a firm IT capability need to improve the management and business performance in an IT environment. Perceived measures are necessary for a firm to gauge its IT capability, for it to manage and improve its IT capability. The first measurement items were developed from the research of previous literature and expert reviews. The 16-item scale was extracted by the validity and reliability analysis from the first generated measurement items. The developed tool can be utilized for efficiently measuring a firm IT capability in terms of a comprehensive IT capability.Index Terms-Information technology (IT), firm it capability, measurement factor and item, measurement tool.
I. INTRODUCTIONNowadays, enterprises are performing their management activities and business tasks in an IT environment. Most firms are applying IT (Information Technology) to the management and business activities for improving their business performance. They cannot efficiently perform the demands of global market without efficiently applying IT to their businesses. Enterprises have built information systems to raise business task performance and improve competitiveness [1]-[3]. IT is an important way to improve and preserve a firm's task performance in the ever-changing business environment [4]. In this environment, it is indispensable to apply IT to the business activities of a firm. Managing and building an IT environment appreciate for a firm is very important to improve an enterprise's IT ability for management activities and task performance. In order to manage and improve its IT environment, we need a scientific and objective tool that can measure its IT capability. Firm IT capability should be improved by objective criteria based on the measurement results. Previous study has barely studied such a tool to gauge firm IT capability. The enterprise's IT ability has only been researched from specific perspectives, not for a firm's entire IT capability [4]- [7]. That is, we need a measure that can gauge a firm ability of IT applications in terms of its general IT ability.Hence, this study present a measurement scale that can Manuscript received August 10, 2014; revised November 19, 2014. The research was supported by Basic Science Research Program through the National Research Foundation of Korea (NRF) funded by the Ministry of Education, Science and Technology (NO: 2013R1A1A2012350).Chui Young Yoon is with the Department of IT Applied-Convergence, Korea National University of Transportation, Chungbuk, 368-701, South Korea (e-mail: yoon0109@ut.ac.kr).efficiently gauge a firm IT capability (FITC) for efficiently performing business tasks in an IT environment and for effectively establishing and improving its IT environment in a total IT ability perspective.
II. PREVIOUS STUDIESIn previous li...