“…More recently authors from these perspectives have conceptualised ways of negotiating professional relationships using metaphors such as "a stretchy piece of elastic" (Green, et al, 2006, p. 450), and a neutral "territory" (Austin, et al, 2006). These authors, and others, challenge the discourse of professionalism that values managerialist ideas of practice, and tries to limit organisational and worker risk by reducing opportunities for professional discretion (Cooper, 2010;Doel, 2010;Freud & Krug, 2002;Green, et al, 2006;Maidment, 2006). They argue that workers in such environments feel compelled to relate to clients in more rigid and distant, and less warm and personalised, ways, or else be disciplined by colleagues, managers, and the wider profession (Cooper, 2010;Doel, 2010;Freud & Krug, 2002;Maidment, 2006).…”