Beyond Zoom Fatigue: Ritual and Resilience in Remote Meetings

Abstract

COVID‐19 has precipitated a massive social experiment – the sudden shift of millions of knowledge workers from their traditional offices to homes or other remote work locations. This has inspired heated debates and new ways of imagining the future of work. This paper hopes to contribute to a better understanding of these changes by reporting on the results of several dozen in‐depth interviews with remote workers from a variety of geographies, industries and professions. We focus in particular on their experiences of remote meetings, with special attention to complaints workers have with their current implementation. As we learned, workers' complaints tended to be driven by social – rather than productivity or technical – concerns. We explore this social dimension in depth, propose a framework for thinking about meetings as rituals, and suggest how this emphasis might inform the design of technology to support remote collaboration.

The Relationship Between Remote Meeting Platform Quality Dimensions and Employee Engagement

“…Privacy has received considerable academic attention in remote meetings (i.e. Keshlaf et al, 2021;Park et al, 2022;Thomas et al, 2022). However, the current findings supported Jones et al, (2022) who found that there is a lack of privacy when conducting meetings for remote working in people involvement and engagement using online and digital technologies.…”