Bibliometric analysis of service innovation research: Identifying knowledge domain and global network of knowledge

Sakata, Ichiro; Sasaki, Hajime; Akiyama, Masanori; Sawatani, Yuriko; Shibata, Naoki; Kajikawa, Yuya

doi:10.1016/j.techfore.2012.03.009

Cited by 64 publications

(46 citation statements)

References 31 publications

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“…Secondly, growing competitive pressure has substantially increased the quantitative and qualitative relevance of the service industry. Therefore, service innovations increasingly affect business processes and the growth dynamics of manufacturing and service sectors (Evangelista et al, 2013;Gallouj and Savona, 2009;Millar and Choi, 2011;Sakata et al, 2013).…”

Section: Introductionmentioning

confidence: 99%

Knowledge-Intensive Business Services as Credence Goods - A Demand-Side Approach

Feser

Proeger

2015

SSRN Journal

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Standard-Nutzungsbedingungen:Die Dokumente auf EconStor dürfen zu eigenen wissenschaftlichen Zwecken und zum Privatgebrauch gespeichert und kopiert werden.Sie dürfen die Dokumente nicht für öffentliche oder kommerzielle Zwecke vervielfältigen, öffentlich ausstellen, öffentlich zugänglich machen, vertreiben oder anderweitig nutzen.Sofern die Verfasser die Dokumente unter Open-Content-Lizenzen (insbesondere CC-Lizenzen) zur Verfügung gestellt haben sollten, gelten abweichend von diesen Nutzungsbedingungen die in der dort genannten Lizenz gewährten Nutzungsrechte. Abstract: Knowledge-intensive business services (KIBS) constitute a major source of innovative knowledge for small-and medium-sized enterprises. In regional innovation systems, KIBS play a crucial role in distributing innovations and improving the region's overall innovative capacities. While the specific properties and effects on client firms and sectors have been comprehensively discussed, the internal perspective of client firms, i.e. the processes and problems in selecting, using, evaluating and recommending KIBS, has been neglected to date. Using a qualitative approach, we describe the internal mechanisms and problems of SMEs cooperating with various KIBS and discuss the implications for regional innovation systems from a policy-making perspective. We find that all stages of cooperation of SMEs and KIBS are characterized by strong information asymmetries, distrust and uncertainty about the effects of using external know-how, which yields the interpretation that SMEs perceive KIBS as credence goods. While informal networks are used to reduce information barriers, they regularly prove counterproductive by disseminating worst-case examples. Regional policy aiming at developing instruments for fostering innovative cooperation could thus strengthen formal networks that primarily create trust between KIBS and SMEs to systematically reduce mutual suspicions and information asymmetries. Terms of use: Documents in

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Section: Introductionmentioning

confidence: 99%

Knowledge-Intensive Business Services as Credence Goods - A Demand-Side Approach

Feser

Proeger

2015

SSRN Journal

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“…Even when focused specifically on technology foresight, the results of a bibliometric analysis have several applications (Havemann, 2009;Moed, 2005). Most important of these is the application of bibliometrics to (1) identify future developments of specific scientific fields (Woon et al, 2011;Huang and Chang, 2014;Shibata et al, 2011), (2) structure a research field in terms of key authors or countries (Sakata et al, 2013;Di Stefano et al, 2012;Ponzi, 2002), or (3) detect contextual factors, like forms of cooperation or funding types (Abramo et al, 2012;Matthiessen et al, 2010;Butcher and Jeffrey, 2005).…”

Section: Definition and Scientific Rootsmentioning

confidence: 99%

“…Some knowledge is altogether inaccessible, e.g., due to non-disclosure agreements. Second, publications relevant to the theme under investigation must be properly identified through an accurate choice and configuration of query terms (Woon et al, 2011;Sakata et al, 2013). Third, a complex citing behavior (e.g., selfcitation, or completeness of literature-reviews) can result in citations that are not content-specific (Bornmann and Daniel, 2008).…”

Section: Limitations Of Bibliometric Analysismentioning

confidence: 99%

Combining the scenario technique with bibliometrics for technology foresight: The case of personalized medicine

Stelzer

Meyer-Brötz

Schiebel

et al. 2015

Technological Forecasting and Social Change

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“…But there are very few researchers, e. g. Chuan and Goudarzlou [19]; Sakata, Sasaki, Akiyama, Sawatani and Shibata [20]; Bergmann and Dachs [21] analyzed the research and productivity of SI. Chuan and Goudarzlou [19] analyzed the research of service innovation and assessed the regional, institutional and individual research productivity of top five service research journals over a 14 year period from 1995 to 2008.…”

Section: Literature Reviewmentioning

confidence: 99%

Service Innovation Research in the World: A Bibliometric Analysis

Siddike

Kohda

2013

2013 International Conference on Service Sciences (ICSS)

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The purpose of the study is to find out the growth and development of research productivity in service innovation (SI) in the world during the period of 2001-2011. Firstly, we explore the overall growth of SI research, and then investigate cross-country comparisons in its research performances, with the focus on the world share, relative research effort, impact and quality of top ten productive countries. Furthermore, we develop productive institution index, productive author index and productive journal index in the field of SI. The data was retrieved using Web of Science (WOS) database. The cross-country comparisons show that USA is the leading country and has the biggest world share of SI research. Keywords-activity index (AI); attractive index (AII); productive author index (PAI); productive institutions index (PII); productive journal index (PJI); publication proficiency index (PEI); service innovation (SI)

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Bibliometric analysis of service innovation research: Identifying knowledge domain and global network of knowledge

Cited by 64 publications

References 31 publications

Knowledge-Intensive Business Services as Credence Goods - A Demand-Side Approach

Knowledge-Intensive Business Services as Credence Goods - A Demand-Side Approach

Combining the scenario technique with bibliometrics for technology foresight: The case of personalized medicine

Service Innovation Research in the World: A Bibliometric Analysis

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