Big Data Analysis of Policies on Disaster Communication: Mapping the issues of communication and public responses in the government social media

Abstract

Government communication contributed to the success of public policy implementation. Government social media is an instrument that can be utilized to measure public’s sentiment and support towards certain policies. This paper aims to present how the government’s policies on disaster are represented on the social media owned by the Badan Nasional Penanggulangan Bencana (BNPB) or Indonesian National Board for Disaster Management. This study analyzed both information and public comment posted in those social media between March and May 2020 to explore the state and citizen relations during the Covid-19 Pandemic in Indonesia. Using NVivo as a tool for text analysis methods, this study examines the theme pattern in government communication and public sentiment towards them. The study identifies content categories government’s communication, i.e. information, persuasion, and coercion. Concerning the public sentiment, this study finds high responses to behavioral contents, with negative (resistant) sentiments towards them. This study concludes that the government needs to treat the public as a collaborative partner, therefore the public policies on disaster need to be narrated comprehensively rather than partially intended to control public behavior.

Big data-driven public health policy making: Potential for the healthcare industry

“…Recently, many studies have been conducted in clinical settings and public health sectors by applying the concept of “big data” and “data analytics” [ 19 , 20 ]. Furthermore, government organizations use BDA more often to solve issues like pandemics and sustainability [ 30 ]. Nevertheless, there are obvious research gaps, and there is not a clear vision of how big data may be used in making public health policy.…”

Big Data-Driven Public Policy Decisions: Transformation Toward Smart Governance

“…Data availability and innovative approaches are being increasingly understood in the public and corporate sectors (Wahyunengseh & Hastjarjo, 2021). Several public administrations have implemented big data strategies or policies.…”

“…Studies have been conducted regarding business and government applications of ''big data'' and ''data analytics,'' which have become popular buzzwords. Additionally, there is an increase in the use of big data analytics by government entities to address problems, such as sustainability issues and pandemics (Wahyunengseh & Hastjarjo, 2021). However, there are noticeable research gaps and a lack of a comprehensive study of the potential use of big data in public policy decisions.…”

The MCCC Volunteers' Legacy of Approaches for Combating COVID-19

“…Every Indonesian citizen has felt the catastrophic effects of this outbreak, from Sumatra to the Papua. In addition to endangering public health, COVID-19 has upended Indonesia's social, political, educational, and economic structures on many fronts (Bangun & Widana, 2021;Hanifa & Fisabilillah, 2021;Herliandry et al, 2020;Nasution et al, 2020;Ndasung, 2021;Prasetyo et al, 2023;Rosita, 2020;Sadiyah, 2021;Septiarini et al, 2021;Wahyunengseh & Hastjarjo, 2021;Wulandari & Agustika, 2020).…”