“…The effectiveness of the use of MCPS in healthcare service delivery is found in both physical and mental illnesses. In physical illness, MCPS is used effectively in dealing with high-risk pregnancy (Wrobel et al, 2015), respiratory illness, Asthma (Naranjo-Hern andez et al, 2018;Tomasic et al, 2018), serious old age-related illness (Loria, 2021;Shah et al, 2016;Walker et al, 2019), injuries (Peterson, 2018), infectious diseases (Raghav and Dhavachelvan, 2019;Wu et al, 2021) and so on. In mental health, telehealth technologies are used to conduct psychological assessments and counselling.…”