“…Digital transformation is considered one of the most effective responses to face the pressures of stakeholders, improve the quality of health services and reduce costs ( Locatelli et al, 2010 , 2012 ; Secundo et al, 2018 ; Saifudin et al, 2021 ). Furthermore, digital health solutions such as electronic health records, monitoring equipment, tele-health, electronic communications, data analysis, and web and cloud-based tools, if implemented in a targeted manner, have the potential to reduce health inequalities and increase well-being of users through a substantial change in the way in which care and health services are provided to patients ( Or et al, 2014 ; Mihailescu and Mihailescu, 2018 ; Spanò et al, 2021 ; Cerchione et al, 2022 ). In this regard, for example, the digitalisation of health records, understood as the conversion from paper format into computerized form, has consequently improved the overall quality of health care provided, also leading to an increase in the provision of care and patient safety ( Car et al, 2008 ).…”