it had developed much more quickly and taken a different course than predicted. It damaged an area covering nearly 700 hectares, home to around 560,000 people (see go.nature.com/499dwgy). A preliminary assessment suggests that reconstruction could cost between US$14 billion and $21 billion (see go.nature.com/3pkbvav).The hurricane's impact exposed a lack of readiness from the Mexican government's National Civil Protection System, local authorities, emergency response agencies and the private sector (particularly the tourism industry); this lack of preparedness affected a large part of the local population.