Booking experiences on sharing economy platforms: an exploration of tourists’ motivations and constraints

Pung, Jessica Mei; Chiappa, Giacomo Del; Sini, Luca

doi:10.1080/13683500.2019.1690434

Cited by 30 publications

(23 citation statements)

References 44 publications

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“…The emphasis on 'boutique' hotel offers also indicates that Airbnb is increasingly competing against online travel agents on their field (Schaal, 2019;Ting, 2018). The company is trying to broaden its presence on all types and price segments of accommodation, which is a part of the strategy to build 'an end-to-end travel platform', which is also realized through adding new services for tourists: 'Experiences' (Pung, Del Chiappa, & Sini, 2019), 'Restaurants', and possibly transportation in the future (Ting, 2019).…”

Section: Types Of Accommodation Sold By Airbnbmentioning

confidence: 99%

Current state and development of Airbnb accommodation offer in 167 countries

Adamiak

2019

Current Issues in Tourism

122

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The paper examines the size, structure, distribution, dynamics, and use of Airbnb accommodation offer in 167 countries. Web-scrapping Airbnb website in fall 2018 and 2019 resulted in a datasets on 5.7 million listings, including 3.6 million active listings which have been rented out (reviewed) during the last year. Listings are divided into four groups based on types of properties and numbers of offers hosted by one platform user. The results show that the platform is most commonly used to rent out entire apartments by multi-hosts. The numbers of Airbnb listings in countries depend on the level of economic development and size of inbound tourism. One third of Airbnb supply is located in big cities, another one third near seacoasts. Airbnb offer grows most quickly in its relatively new markets, while in primary urban destinations of some European countries it is stable or decreases. The offer of professional hosts is growing more quickly than of peer-to-peer hosts. Differences in the frequency of use and prices of listings exaggerate the geographical unevenness in benefits and impacts of Airbnb activity. Airbnb supply is not a uniform segment of tourist accommodation and its effects on destinations should be considered in relation to territorial context.

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Section: Types Of Accommodation Sold By Airbnbmentioning

confidence: 99%

Current state and development of Airbnb accommodation offer in 167 countries

Adamiak

2019

Current Issues in Tourism

122

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“…2017;So, K.K.F. et al 2018;Pung, J.M. et al 2019), but other factors have their significance as well.…”

Section: Airbnb -Characteristics and Conflictsmentioning

confidence: 99%

The effects of COVID-19 on Airbnb

2020

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COVID-19 pandemic starting at the end of 2019, hit hard tourism and hospitality industries throughout the world. As a part of the processes, the most popular P2P accommodation service, the Airbnb also faced a rapid drop in bookings. This study explores and compares the effects of the first wave of the pandemic on the Airbnb markets of 15 cities. The analysis is based on the data retrieved from Insideairbnb.com. Booking trends are compared between 2019 and 2020 and a day-to-day analysis of occupancy rates during the first months of 2020 is also performed. Special attention was paid to the effects of pandemic on different price categories of listings. The results show that the evolution of local pandemic situation had the most significant impact on bookings and occupancy rates in the investigated cities. The characteristics of local markets and the pandemic and economic situation of sending countries had also great influence on the bookings and cancellations. In addition, in some cases the cancellations did not affect the reservations made for the later periods, meaning that tourists hoped for a quick recovery. The effect on price categories was also different from one location to another. The study provides empirical insights to the effects of the disease on P2P accommodations. Furthermore, the future of short-term rentals is also discussed briefly.

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“…Examining the factors affecting accommodation experiences is another theme in the sharing economy research [19][20][21][22][23]. Factors such as authenticity, social interaction, location, and trust have been found to significantly affect guests' accommodation experiences in the sharing economy.…”

Section: Accommodation Experience In the Sharing Economymentioning

confidence: 99%

Accommodation Experience in the Sharing Economy: A Comparative Study of Airbnb Online Reviews

Zhang

2020

Sustainability

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Current research investigating the accommodation experience in the sharing economy in China is limited, especially from a cross-cultural perspective. To fill this gap, this study examined the accommodation experience of Airbnb guests using text-mining techniques and compared the accommodation experience perception between two culturally different groups: domestic Chinese and foreign English-speaking Airbnb guests. The results showed that the two groups shared eight common dimensions, including “Convenience/Location”, “Amenities”, “Feel at home”, “Check-in/out”, “Experience”, “Availability/Transportation”, “Host”, and “Style/Decoration”. However, there are differences in the relative importance of each dimension of accommodation experience between the domestic and foreign Airbnb guests. For example, the foreign guests more often mentioned homeliness, location/convenience, and availability/transportation, while the domestic guests showed greater interest in check-in procedures and style/decoration. Additionally, the two groups have several unique dimensions. The dimensions unique to foreign guests are “Recommendation” and “Booking flexibility”, while the dimensions unique to domestic guests are “Revisit” and “Cleanliness”. This study provides both theoretical and practical implications for peer-to-peer accommodation hosts and platforms. For example, Airbnb hosts can improve the satisfaction of Airbnb guests by improving several common extracted topics (e.g., amenities quality and host response) and the fact that foreign guests care more about homeliness, while domestic guests pay more attention to the check-in process and house design and decoration.

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Booking experiences on sharing economy platforms: an exploration of tourists’ motivations and constraints

Cited by 30 publications

References 44 publications

Current state and development of Airbnb accommodation offer in 167 countries

Current state and development of Airbnb accommodation offer in 167 countries

The effects of COVID-19 on Airbnb

Accommodation Experience in the Sharing Economy: A Comparative Study of Airbnb Online Reviews

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