2019
DOI: 10.1016/j.jbusres.2017.10.054
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Brand community coping

Abstract: The successful alignment of co-creative practices between brand communities and marketers promises many benefits, including stronger consumer brand relationships. Yet recent research has identified the inherent difficulty of creating or maintaining such an alignment. This study builds on these cautionary tales to show how marketer-initiated brand transgressions impact communal brand relationships built on extensive histories of successful co-creation. Building theory through netnographic inquiry of the drama s… Show more

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Cited by 37 publications
(30 citation statements)
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“…Collectives can create value before purchase by designing or helping create a product or service (e.g., Kozinets, Hemetsberger, and Schau 2008; Scaraboto and Fischer 2012). Likewise, collectives can coproduce value after purchase by altering or shaping consumption (e.g., Seregina and Weijo 2016; Weijo, Bean, and Rintamaki 2019). While the examples we provide only sample from the rich set of research available on collective value creation before and after purchase, the present study focuses on different forms of collective value creation.…”
Section: Market Collectives and The Coproduction Of Valuementioning
confidence: 99%
“…Collectives can create value before purchase by designing or helping create a product or service (e.g., Kozinets, Hemetsberger, and Schau 2008; Scaraboto and Fischer 2012). Likewise, collectives can coproduce value after purchase by altering or shaping consumption (e.g., Seregina and Weijo 2016; Weijo, Bean, and Rintamaki 2019). While the examples we provide only sample from the rich set of research available on collective value creation before and after purchase, the present study focuses on different forms of collective value creation.…”
Section: Market Collectives and The Coproduction Of Valuementioning
confidence: 99%
“…We suggest studying different contexts in which nonmimetic consumption experiences occur and further investigate social undesirable modalities (O'Sullivan, 2016). This could include research into the similarities and differences between brand communities and anti‐brand communities (Hollenbeck & Zinkhan, 2010), coping practices in brand transgressions (Weijo et al., 2019), nonmimetic consumer experiences (O'Sullivan, 2016), and abjection/dystopic consumption (Podoshen et al., 2014, 2018). In particular, Podoshen et al.…”
Section: Future Research Agendamentioning
confidence: 99%
“…Consumer interactions are also expected to generate engagement, particularly between members and a brand (e.g., de context and intensity (de Almeida et al, 2018). Notwithstanding, brand transgressions can undermine co-creative and engagement efforts, which can be solved through coping strategies (Weijo et al, 2019).…”
Section: Concepts and Theoriesmentioning
confidence: 99%
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“…At present, foreign studies on time-honored restaurants are mainly from the perspectives of time-honored brands marketing, brand development experiences, and consumers' purchase intention [9,10]. French and German wine are typical representations.…”
Section: Introductionmentioning
confidence: 99%