“…Talja (2002) proposed that reciprocity is an essential factor affecting consumer behavior. If consumers believe that a brand's products are worth more than they cost or positively evaluate the brand and its products, consumers tend to have a strong intention to purchase products again and recommend the brand to relatives and friends (Brakus et al, 2009;Fu et al, 2015;Yang & Fryxell, 2009). If consumers are satisfied with the service and values provided by the product and brand, consumers perceive their substantial interests and consider themselves to be in a mutually beneficial relationship (Chaudhuri & Holbrook, 2001).…”