Breaking Bad News - A Neglected Aspect in Dentistry: A Brief Review

Baruah, Nevica; Yaji, Anisha

doi:10.31080/asds.2020.05.1000

Cited by 1 publication

(4 citation statements)

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“…It is considered that individual students are not experienced in conflict resolution as adverse events are comparatively rare which do not allow students to have repeated practice or training to improve the associated communication skills 13 . Other than the lack of training provided in dental schools, dentists often experience negative psychological impact when breaking bad news, where they might develop “a sense of helplessness, fear of being blamed for the illness or a wish to shield the patient from the reality”, which could lead to difficulty in communicating bad news 35 …”

Section: Discussionmentioning

confidence: 99%

“…Training and education on communication skills regarding conflict resolution would be beneficial in preparing students to tackle related situations they might encounter in the clinic 13 . Various protocols that focus on breaking bad news such as SPIKES, BREAKS and ABCDE are being described in literature, which could be included in the teaching of communication skills of BDS students 35 …”

Section: Discussionmentioning

confidence: 99%

“…13 Other than the lack of training provided in dental schools, dentists often experience negative psychological impact when breaking bad news, where they might develop "a sense of helplessness, fear of being blamed for the illness or a wish to shield the patient from the reality", which could lead to difficulty in communicating bad news. 35 Training and education on communication skills regarding conflict resolution would be beneficial in preparing students to tackle related situations they might encounter in the clinic. 13 Various protocols that focus on breaking bad news such as SPIKES, BREAKS and ABCDE are being described in literature, which could be included in the teaching of communication skills of BDS students.…”

Section: Conflict Resolutionmentioning

confidence: 99%

“…13 Various protocols that focus on breaking bad news such as SPIKES, BREAKS and ABCDE are being described in literature, which could be included in the teaching of communication skills of BDS students. 35…”

Section: Conflict Resolutionmentioning

confidence: 99%

See 3 more Smart Citations

An exploration of clinical communication needs among undergraduate dental students

Botelho

Lee

Luk

2022

Eur J Dental Education

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Introduction This study examines undergraduate dental students' perceptions of their self‐confidence in communicating with patients and paradental staff. Materials and Methods A survey questionnaire was designed based on a literature review and input from students and academic staff relating to clinical communication skills with 19 questions across 7 domains. Through email, a convenience sampling of undergraduate students were invited to complete the survey questionnaire. Qualitative and quantitative analysis of the responses was performed with a thematic analysis to the open‐ended questions. Results In total, 102 students were surveyed from 4 years of students with a 36.6% response rate. Students reported some areas of low confidence across various communication domains, in particular, building rapport, behavioural change, management of patient expectation and breaking bad news. Students reported insufficient confidence and knowledge in specialist clinical areas, layperson terms and success rates and longevity of treatment items when communicating with patients. Information sheets and visual aids such as models or photos were suggested by students to be helpful in patient communication. Students also reported challenges in communication with nurses when they might challenge or change their clinical decisions in front of their patients. Conclusion Our study reveals areas of low confidence among undergraduate dental students in communication towards patients and paradental staff. Barriers and challenges have been identified with an action plan suggested accordingly. There is a need for additional training in the form of learning content and communications experiences, and channels of communications for undergraduate students.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%