“…Effective communication positively influences the rate of patient recovery, pain control, adherence to treatment regimens, psychological functioning, and quality of life (e.g., Gattellari et al, 2001; Uitterhoeve et al, 2009; Vogel et al, 2009). Alternatively, ineffective communication can leave patients feeling anxious, and is associated with increased uncertainty and dissatisfaction with care (Hagerty et al, 2005), increase lack of compliance with recommended treatment regimens (Jin et al, 2008; Martin et al, 2005), and elevated rates of depression and anxiety (Donovan-Kicken and Caughlin, 2011). As well, ineffective communication may negatively affect the nurses by increasing stress, lack of job satisfaction, and emotional burnout (e.g., Emold et al, 2010; Potter et al, 2010).…”