Bridging the Communication Gap in Multilingual Service Encounters: A Brussels Case Study

Kerremans, Koen; Ryck, Laurent-Philippe De; Tobel, Vanessa De; Janssens, Rudi; Rillof, Pascal; Scheppers, Marianne

doi:10.1080/10848770.2018.1492811

Cited by 3 publications

(2 citation statements)

References 8 publications

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“…According to Kerremans et al (2018), various bridging solutions are currently used by services addressing asylum seekers or mental healthcare. They cite the use of plain language and professional or ad hoc interpreters, but also the use of gestures, communication technologies, and visual supports such as images or pictographs.…”

Section: Introductionmentioning

confidence: 99%

Enhancing Speech Translation in Medical Emergencies with Pictographs

Bouillon,

Gerlach,

Norré

et al. 2023

Translation Technology in Accessible Health Communication

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Section: Introductionmentioning

confidence: 99%

Enhancing Speech Translation in Medical Emergencies with Pictographs

Bouillon,

Gerlach,

Norré

et al. 2023

Translation Technology in Accessible Health Communication

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“…machine translation systems, terminological resources, multilingual question-answering systems or audio-recorded pre-translated messages, see e.g. Cox and Gutiérrez Lázaro, 2016;Kerremans et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

Equal Access to Health Information: Evaluating the Use of a Multilingual Website in Face-To-Face Consultations, Language Support, Multilingual Website, Sexual and Reproductive Health Consultations

et al. 2019

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In a 21st century superdiverse world, public service providers increasingly resort to technologies facilitating face-to-face consultations. In this paper, we evaluate the use and efficiency of a multilingual website in 11 video-recorded consultations of HIV/STI counselling. We address three central research questions: (i) How is the multilingual website embedded (or not) in the consultations? (ii) For what particular communicative purposes? (iii) How are the interactional routines shaped by the use of the multilingual website? The results show that the website is most efficient in consultations characterized by high levels of institution-specific arrangements of talk enabling varying tasks, e.g. announcing the taking of a HIV test, asking the patient’s consent for taking a HIV test, exploring sexual risk behaviours and infections, empowering the patient in the search for reliable information on sexual health related topics.Resumen: En un contexto de superdiversidad, los proveedores de servicios públicos recurren cada vez más a tecnologías para facilitar los encuentros multilingües. En este artículo evaluamos el uso y la eficiencia de un sitio web mediante el análisis de 11 consultas sobre VIH/ETS. Abordamos tres preguntas de investigación: (i) ¿Cómo se incluye (o no) el sitio web multilingüe en las consultas? (ii) ¿Con qué fines comunicativos? (iii) ¿Qué efectos tiene el sitio web en las rutinas de interacción? Los resultados muestran que el sitio web es más eficiente en consultas con organizaciones conversacionales específicas y propias de la institución. Así, el sitio facilita comunicar la realización de una prueba VIH, solicitar el consentimiento del paciente para realizarla, explorar conductas sexuales de riesgo, y capacitar al paciente en la búsqueda de información fiable sobre temas relacionados con la salud sexual.

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Multilingual support in HIV/ STD counselling in Flanders

Wilde

Maryns

2021

The Translator

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Bridging the Communication Gap in Multilingual Service Encounters: A Brussels Case Study

Cited by 3 publications

References 8 publications

Enhancing Speech Translation in Medical Emergencies with Pictographs

Enhancing Speech Translation in Medical Emergencies with Pictographs

Equal Access to Health Information: Evaluating the Use of a Multilingual Website in Face-To-Face Consultations, Language Support, Multilingual Website, Sexual and Reproductive Health Consultations

Multilingual support in HIV/ STD counselling in Flanders

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