Bridging the Gap: Creating a Clinician-Facing Dashboard for PTSD

Mental health clinicians have migrated to telehealth during the COVID-19 pandemic and have reported their use of telehealth may be permanent. Understanding how stakeholders overcame hesitancy regarding the use of telehealth can potentially reveal how stakeholders can adopt future clinical technologies. The exposure therapy conceptual framework provides one explanation of how mental health clinicians can face their concerns about technologies that promise to improve clinical outcomes and worker well-being. We review available literature published since the start of the pandemic on the extent to which clinicians migrated to telehealth and their reactions to their transitions. In particular, we review available literature that describes negative attitudes and worries by clinicians as one of many barriers of telehealth implementation. We introduce the perspective that the necessary transition to telehealth at the start of the pandemic functioned as an exposure exercise that changed many clinicians’ cognitive and emotional reactions to the use of telehealth technologies. Next, we provide guidance on how clinicians can continue taking an exposure approach to learning emerging technologies that are safe and can benefit all stakeholders. Clinicians can now reflect on how they overcame hesitancy regarding telehealth during the pandemic and identify how to build on that new learning by applying strategies used in exposure therapy. The future of clinical work will increasingly require mental health clinicians to better serve their patient populations and enhance their own well-being by overcoming technophobia , a broad term for any level of hesitancy, reluctance, skepticism, worry, anxiety, or fear of implementing technology.

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Using Sensor-Captured Patient-Generated Data to Support Clinical Decision-making in PTSD Therapy

Evans,

Ryu,

Hsieh

et al. 2024

Proc. ACM Hum.-Comput. Interact.

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Today, clinicians have limited visibility into the quality of homework exercises that occur outside of the clinical context; however, understanding patient performance in these exercises is essential for guiding patient-centered care. To address this, we present the Clinician Homework Review (CHR), a unique measure and interface that displays similarity ratings calculated using sensor-captured patient-generated data (sPGD; i.e. heart rate, phone usage, ambient noise, and physical activity) for therapeutic exercises outside of the clinical setting within the post-traumatic stress disorder (PTSD) treatment context. Through concept testing sessions with 10 clinicians, we examine how sPGD can be leveraged to measure and investigate what contributes to patient performance in a therapeutic exercise. We also share in-depth information regarding clinician interpretation and planned use of data displayed by CHR in clinical sessions with patients. We frame our results in the context of situated objectivity and propose the notion of "perceived reference weight," which describes the significance attributed to contextualized data. In doing so, we support clinical decision-making in PTSD therapy.

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Bridging the Gap: Creating a Clinician-Facing Dashboard for PTSD

Cited by 3 publications

References 21 publications

The Intersection of Technology and Health: Using Human Computer Interaction and Ubiquitous Computing to Drive Behavioral Intervention Research

The Intersection of Technology and Health: Using Human Computer Interaction and Ubiquitous Computing to Drive Behavioral Intervention Research

Overcoming Clinician Technophobia: What We Learned from Our Mass Exposure to Telehealth During the COVID-19 Pandemic

Using Sensor-Captured Patient-Generated Data to Support Clinical Decision-making in PTSD Therapy

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