Bridging the gap: Technician shortage and education standards

Carrasquillo, Michelle A.; Petrovskis, Mary G; Roberts, Patricia; Taylor, Rebecca A

doi:10.1093/ajhp/zxac006

Cited by 2 publications

(1 citation statement)

References 3 publications

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“… 6 Before the COVID-19 pandemic, and still today, there is a shortage of pharmacy technicians. 7 , 8 Pharmacy technicians’ salaries, level of stress, and opportunity for advancement have been areas of low satisfaction for technicians and could be playing a part in the labor shortage. 9 Additionally, state laws around certification for pharmacy technicians vary and the costs of obtaining a technician certification may cause a burden to some.…”

Section: Introductionmentioning

confidence: 99%

Identifying Services Provided in Community Pharmacy Practice Settings

Schenkelberg,

Al-Khatib,

Bakken

et al. 2023

Innov Pharm

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Background: To better address their patients’ needs, community pharmacists are expanding from their traditional role of dispensing to managing medications and providing other care. Objective: This study characterized services reported by pharmacists practicing in community pharmacy settings in the 2019 National Pharmacist Workforce Study (NPWS). Methods: The 2019 NPWS was conducted via an online survey. E-mails containing survey links were sent to a systematic random sample of 96,110 U.S. pharmacists. The survey allowed tailoring of questions related to specific practice settings and for respondents in community pharmacies included reporting on delivery of twelve services. Other descriptive characteristic questions included pharmacy type, staffing, monitoring activities, self-reported workload, and respondent demographics. An index was created by summing the number of yes responses for the service questions. This index served as the dependent variable in an ordinary least squares regression examining the association of work setting chacateristics with the index. Results: Usable responses were received from 2,150 community pharmacists. The top four services were: administer vaccines (91.1%), patient medication assistance program (83.7%), naloxone dispensing (72.8%) and medication synchronization (67.2%). The regression model was significant, with supermarket pharmacies having a higher service index than large chains. Elevated service index scores were associated with more technicians on duty, CPESN participation, direct communication with primary care providers, practicing under a CPA and monitoring activities. Conclusions: Pharmacy operational characteristics were important influences on the delivery of services in community pharmacies. These findings can help inform the continuing transformation of community pharmacy practice.

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Section: Introductionmentioning

confidence: 99%

Identifying Services Provided in Community Pharmacy Practice Settings

Schenkelberg,

Al-Khatib,

Bakken

et al. 2023

Innov Pharm

View full text Add to dashboard Cite

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Program for advancing supervisor skills among pharmacy technicians

MacKinnon,

Schaeffler,

Kent

et al. 2023

American Journal of Health-System Pharmacy

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Purpose This publication outlines the development and implementation of a leadership enhancement program for pharmacy technician supervisors at University of Michigan Health (UMH). The program aims to equip these supervisors with the skills and knowledge necessary to excel as leaders in the pharmacy field, addressing the pressing need for strong leaders in healthcare. Summary UMH recognized the need to cultivate effective leaders within its pharmacy department due to the impending shortage of pharmacy leaders and the rising demand for technicians and future pharmacists. To meet this need, a leadership enhancement program was introduced, offering flexibility and a comprehensive framework for enhancing the skills of pharmacy technician supervisors. The program covers annual, biennial, and flexible rotating topics and offers a structured monthly format for active participation. Additionally, the program utilizes a rigorous selection process for training resources and continuous quality improvement efforts to ensure effectiveness. Through developing leadership skills among technician supervisors, the organization aims to achieve tangible benefits, including decreased turnover rates and increased employee satisfaction. Conclusion The program for enhancing supervisor skills at UMH is a flexible and adaptable framework for leadership development in pharmacy. Its success in enhancing leadership skills for future pharmacy leaders is crucial in the evolving healthcare landscape and supports the growth of leaders in this domain. By acknowledging the value and expertise that pharmacy technicians bring, organizations can harness their potential and, in turn, benefit the entire healthcare system. This program’s principles are transferable to other organizations seeking to empower their employees with tools to thrive in new leadership roles, thus contributing to their growth and success.

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Bridging the gap: Technician shortage and education standards

Cited by 2 publications

References 3 publications

Identifying Services Provided in Community Pharmacy Practice Settings

Identifying Services Provided in Community Pharmacy Practice Settings

Program for advancing supervisor skills among pharmacy technicians

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