Bridging Theory and Practice: Developing Guidelines to Facilitate the Design of Computer-based Learning Environments

Young, Leah Bendell

doi:10.21432/t2ng60

Cited by 31 publications

(24 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Even more, users are able to directly perceive an artifact's affordance without additional cognitive effort (Fayard and Weeks, 2007;Zillien, 2008). In the context of IT-supported learning, different researchers have shown that corresponding artifacts have large potential to function as instructional systems, engaging learners in critical thinking and thus promote learning (Jonassen, 1999;Jonassen et al, 1998;Young, 2003). Thus, we argue that artifacts, which provide educational affordances, have the potential to help start experiential learning cycles.…”

Section: Qualifying Service Personnel On-the-jobmentioning

confidence: 92%

See 1 more Smart Citation

Empowering front office employees with counseling affordances

Giesbrecht

Schenk

Schwabe

2015

Transforming Government: People, Process and Policy

View full text Add to dashboard Cite

Purpose -The purpose of this paper is to investigate the face-to-face citizen service encounter in public administrations' front offices, and present a novel qualification approach to empower service personnel on-the-job, and thereby deepen the knowledge on the role of information and communication technology for advancing governmental reforms. Design/methodology/approach -The presented study follows a design science research methodology, conducted in collaboration with the public administration of a major German city. Data were collected using multiple quantitative and qualitative methods, including questionnaires, semi-structured interviews and video analysis. Findings -A novel on-the-job qualification approach for empowering public employees in their job-related skills, building on the concept of affordances, is developed. Thereto, six design principles for equipping artifacts with counseling affordances are presented. Evaluations in real-world environments provide first evidence that "learning with counseling affordances" constitutes an effective qualification measure to initiate experiential learning on-the-job, helping employees in the resource-restricted work environment of public front offices to obtain the skills to provide superior advisory services. Research limitations/implications -The "learning with counseling affordances" approach was developed in collaboration with an individual major German city and the paper provides first evidence of its effectiveness and suitability. Hence, the study's insights should be approved by further research to strengthen generalizability. Originality/value -The paper highlights the previously neglected aspects of employee's skills and qualification for promoting governmental transformation. By highlighting the beneficial relationship between affordances and on-the-job learning, the paper provides novel insights on the role of information and communication technology to promote governmental transformation. Keywords Affordances, Design science, Learning on-the-job, Qualification Purpose: Investigating the face-to-face citizen service encounter in public administrations' front offices, the paper presents a novel qualification approach to empower service personnel on-the-job, and thereby deepens the knowledge on the role of information and communication technology for advancing governmental reforms. Design/methodology/approach:The presented study follows a design science research methodology, conducted in collaboration with the public administration of a major German city. Data was collected using multiple quantitative and qualitative methods including questionnaires, semi-structured interviews, and video analysis. Findings:A novel on-the-job qualification approach for empowering public employees in their job-related skills, building on the concept of affordances, is developed. Thereto, six design principles for equipping artifacts with counseling affordances are presented. Evaluations in real-world environments provide first evidence that "learning with counse...

show abstract

Section: Qualifying Service Personnel On-the-jobmentioning

confidence: 92%

“…However, organizations frequently miss to unfold novel IT means to increase efficiency and productivity (Danziger and Andersen, 2002). Young (2003) argues that IT should be used as "cognitive tools and constructivist environments" where employees can learn and enhance their work-related skills.…”

Section: Qualifying Service Personnel On-the-jobmentioning

confidence: 99%

Empowering front office employees with counseling affordances

Giesbrecht

Schenk

Schwabe

2015

Transforming Government: People, Process and Policy

View full text Add to dashboard Cite

show abstract

“…Along the continuum of objectivist/relativist to constructivist modes of pedagogy, learners find changing learning environments with ICT. There is one-way communication and actions of teachers rather than their interaction with the students (Young, 2003). On the other situation of social constructivist learning environments, learners follow self-designed, selfcontrolled and socially collaborative learning-tracks (Phillips, Wells, Ice, Curtis, & Kennedy 2008).…”

Section: Ict Pedagogy and Social Constructivismmentioning

confidence: 99%

ICT Pedagogy in Higher Education: A Constructivist Approach

Jha

2017

J Training & Devpt

View full text Add to dashboard Cite

show abstract

“…Such an environment is one in which students are challenged without being frustrated, and in which they are focused on intentional learning (Jonassen, 1994). The environment creates engaging and content-relevant experiences by utilizing modern technologies and resources to support unique learning goals and knowledge construction (Young, 2003).…”

Section: A Digital Learning Environmentmentioning

confidence: 99%

The ESP Technology-Supported Learning Environment

Živković¹

2016

Eur. j. soc. sci. educ. res.

View full text Add to dashboard Cite

This paper discusses the implementation of computers and the Internet technology in the learning environment within the ESP context. Designing and implementing digital technology in the teaching and learning process is one of the most demanding tasks. The use of technologies in the ESP classroom enables students to be active and collaborative, which contributes to improving learning achievements and increasing learning outcomes. The ultimate goal is to improve the quality of learning experiences, as well as to produce a highly social and authentic, supportive and productive learning environment that allows students the construction of relevant knowledge. The study examines students' perceptions towards the implementation of digital technologies in the classroom. The results of the research show that students have very positive attitudes towards computers and the Internet technologies and their integration in the ESP learning environment.

show abstract

Bridging Theory and Practice: Developing Guidelines to Facilitate the Design of Computer-based Learning Environments

Cited by 31 publications

References 19 publications

Empowering front office employees with counseling affordances

Empowering front office employees with counseling affordances

ICT Pedagogy in Higher Education: A Constructivist Approach

The ESP Technology-Supported Learning Environment

Contact Info

Product

Resources

About