Broadening the Frame around Sustainability with Holistic Language: Mandela and Invictus

Arora, Poonam; Tedeschi, Gwendolyn A.; Rovenpor, Janet L.

doi:10.1007/s41463-018-0051-0

Cited by 4 publications

(2 citation statements)

References 41 publications

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“…Relatedly, our model draws attention to cultivating a new set of competencies that better address complexities and ambiguity that are inherent in nested systems stretched over longer time horizons (Ball and Savin-Baden, 2022). Business schools teach aspiring business leaders the tools of analysis and prediction in part to remove unpredictability from the game and give leaders a decisive advantage for their plays (Arora et al. , 2018).…”

Section: Discussionmentioning

confidence: 99%

A 5C model of responsible service leadership: learning from living systems to play the infinite game

Livne-Tarandach,

Ball,

Arora

et al. 2024

JOSM

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PurposeThis paper offers a new vision of responsible service leadership for service organizations nested in economic, societal and environmental contexts across time to foster collective flourishing.Design/methodology/approachFollowing the call for novel perspectives that recognize service as a game among (vs between) people in service ecosystems, we build on service leadership theory to integrate insights from infinite (vs finite) games and biomimicry practices to propose a holistic model for responsible service leadership.FindingsWe extend the 3C (competence, character and care) model of service leadership (Shek et al., 2021) adding context and chronos as essential pillars of responsible service leadership in nested ecosystems. We offer new interpretations and applications of the 3Cs through the lens of context and chronos.Research limitations/implicationsThis paper furthers the emerging conversation about unique leadership approaches for service, linking existing service leadership theories with holistic views of service ecosystems and enabling a shift from decontextualized models of leadership to a more inclusive approach.Practical implicationsWe propose that responsible service leadership can inspire new approaches to leadership development within organizations and in business education (e.g. competencies, settings) and a reconsideration of organizational structures (e.g. culture, selection and incentive design).Social implicationsThe proposed 5C model revisits foundational assumptions of responsibility in service leadership, integrating actors across and within service ecosystems, society at large and the environment in the present and future.Originality/valueThis paper offers a conceptual framework – the 5Cs model of responsible service leadership – aimed at reimagining service leadership.

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Section: Discussionmentioning

confidence: 99%

A 5C model of responsible service leadership: learning from living systems to play the infinite game

Livne-Tarandach,

Ball,

Arora

et al. 2024

JOSM

Self Cite

View full text Add to dashboard Cite

show abstract

“…In a sixth contribution, Arora et al (2018) present a case study of World Ethos-style humanistic management education in the form of study modules organized around Invictus, the poem which inspired both Nelson Mandela and the makers of the 2009 film about Mandela's legacy in South Africa. The authors argue that there is a need for a new language for business -one that is capable of changing the current business decision-making frame of wins and losses to a frame of community and social learning.…”

Section: A World Ethos For Global Businessmentioning

confidence: 99%