PurposeThis paper focuses on the way users navigate bibliographic families not only when a user has no specific document in mind but also when he/she has a specific predefined need in mind.Design/methodology/approachTo this end, the Epic of Kings was selected as a test-bed for the study and both situations were studied based on International Federation of Library Associations and Institutions-Library Reference Model (IFLA-LRM), but the potential users (participants of this study) were not directly exposed to the entities of the model. Card sorting, interview and distributing questionnaire constituted the data-gathering process.FindingsAlmost all of the participants in this study, when they had no specific resource in mind, generated a top-down view of the family, and in this view, all of them disregarded the item entity and lots of them disregarded the manifestations also. Yet on the other side, when they were asked to assume themselves in certain situations (in need of a specific work with a predefined expression and format), they viewed the bibliographic family from a bottom-up approach.Originality/valueMost of the studies in this area regard the navigation process of users as a top-down approach and the Functional Requirements for Bibliographic Records (FRBR) family as a model suitable for hierarchical top-down visualization of bibliographic families. Yet this study poses the bottom-up approach of users regarding the family.